Urgent Search Service Desk Engineer

Be part of a growing business and achieve fantastic outcomes for our clients. Enjoy a base salary from $60,000 - $90,000 + Super, plus a host of excellent benefits & reimbursements. Progress your career during your time with us through ongoing professional development opportunities.

About GPK Group

Established in 1999, GPK Group stands at the forefront of Australia's IT industry, offering transformative solutions that go beyond traditional IT services. With a focus on empowering small and medium-sized businesses, GPK Group delivers expertise in cloud computing, cybersecurity, and specialised retail solutions, ensuring technology not only meets but anticipates the needs of its diverse clientele.

GPK Group aspires to be Australia's #1 Technology Service Provider, a testament to the rapid growth and ambitious vision that defines the company. Our vision is to lead through innovation, simplifying complex challenges and fostering growth for businesses in an ever-evolving digital landscape. What sets us apart is our commitment to delivering tangible results, and reducing IT overheads while maximising operational efficiency. Join us at GPK Group, where exciting projects and a mission to redefine IT solutions await the brightest minds looking to make a real impact.

Your Next Opportunity

GPK Group is seeking a full-time Level 2 Service Desk Engineer to join our newly opened office in Wayville, Adelaide

As an experienced Service Desk Engineer, your primary role will be part of our end-to-end Service Desk, some onsite desktop-related work, collaborating with our top 10 client base and establishing strong relationships. This is a crucial role within GPK Group that will see the successful candidate designing, building, testing, and implementing ICT systems and solutions for our clients.

Managing the end-to-end process, you will drive client projects and be responsible for effectively documenting the scope of the work and creating accurate records for GPK and the client.

Key areas of responsibility include, but are not limited to:

- Retail Technologies
- Networking
- Servers and Storage
- Internet Service Provision
- Hosting
- Cloud Technologies
- Telecommunications
- Security
- Technical support, advice, coaching, mentoring and training

You will be providing network and hardware management for our clients. While typically, this will occur during normal Monday to Friday business hours, some after-hours work will also be available for those keen to increase their take-home pay.

What You’ll Bring to the Role

Critical to your success in this role will be a passion for all things ICT, as well as demonstrated experience in a similar role or wanting to take their career to the next level. Experience in an MSP environment will be highly regarded.

Your highly developed communication and interpersonal skills, along with your confidence, will allow you to build positive relationships with our clients and our broader network of internal and external stakeholders.

Other requirements include:

- Experience with a broad range of IT systems and programs, including firewalls, Microsoft platforms and virtual environments
- Experience working with a ticketing/documentation system such as ConnectWise or IT Glue
- Experience managing complex multisite clients
- Technical account management experience
- Valid driver’s licence and reliable transportation
- Qualification in related IT
- Strong communication skills and the ability to connect with different stakeholders

Additionally, you should possess strong analytical and problem-solving skills, which will enable you to be creative and innovative in your solutions. You will also seek to find long-term, permanent solutions to the problems presented by your clients.

Be Rewarded

This role comes with a base salary package between $60,000 - $90,000 + Super, depending on skills and experience, plus a host of great benefits including:

- Choose between BYO device, tech allowance, or company gear
- Free internet provided
- Wellness reimbursements for your gym, fitness and more
- Training and development opportunities, including paid study time
- Paid Friday in-office lunches
- Car allowance and car park negotiable for the right candidate
- Enjoy a healthy work/life balance with the ability to work from home after probation

Ready to apply?

Are you an experienced Service Desk Engineer looking to join a growing organisation that prioritises your development? Apply now

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