Delivery Capabilities Lead

Overview

It’s an exciting time to grow your career with ING, Australia’s most recommended bank, in 2025. Reporting to the Org. Change Delivery Capabilities Lead, you will be the Product Owner of our Delivery Lifecycle and associate change artefacts and guidance ensuring it meets mandatory and regulatory requirements. As a Subject Matter Expert, you will champion best-in-class delivery and change capabilities. You will be the key conduit to ensuring all capabilities required to support delivery are defined and embedded in the end-to-end lifecycle. Ready to make an impact?

What you’ll do

- Develop and maintain projects, program, and change management standards, methods, and tools aligned with ING’s global and local policies, including the Global Change Reference Model (e.g. QBRs, Obeya, PACE).
- Define clear roles and responsibilities within delivery teams and ensure compliance with portfolio governance structures and decision-making processes.
- Drive internal and third-party assurance reviews, ensuring timely resolution of issues to maintain stakeholder confidence in delivery performance.
- Partner with global and local experts, HR, and 2LOD functions to deliver training, coaching, and self-service resources that uplift change and delivery capabilities across the organization.
- Provide strategic guidance and coaching to stakeholders, promoting adaptability, innovation, and high-quality delivery across all levels.

What we’re looking for

- 5+ years of hands-on experience in planning, controlling, and delivering complex projects end-to-end, including those involving third-party vendors and change management.
- Proven track record of working in Agile environments for over 5 years, with a deep understanding of Agile principles and practices in large, complex organizations.
- Experience in multiple delivery-related roles such as Business Analyst and Customer Journey Expert (CJE), contributing to well-rounded project execution capabilities.
- Background in enterprise PMO or transformation functions, with experience in developing and implementing change management and communication strategies.
- Demonstrated ability to work effectively in multi-functional, matrixed teams, navigating complexity and driving alignment across diverse stakeholders.
- Business or related degree or equivalent and relevant certifications (e.g. PROSCI, Management of Portfolios, PMI, Prince 2, AIPM).

What’s in it for you?

- Discounted ING Health Insurance.
- An additional Rest Day to support your wellbeing.
- An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply. Let us know if you’d like to chat with an LGBTQ+ Confidential contact.

Sound like your kind of vibe ? We can’t wait to hear from you

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? Contact Mia.Annamalai@ing.com

Applications close on 20th Oct 2025

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