Injury Management Advisor

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel

Job no: 528909
Brand: People and Culture
Work type: Full time
Location: Queensland
Categories: People and Culture

The Injury Management Advisor plays a critical role in providing specialist advice and assistance to our employees, at all levels, on health, safety and wellbeing within FCTG.

Based in the Brisbane Head Office at South Bank and reporting into the Employee Relations Leader, the primary focus of this role is to manage work‑related and some non‑work‑related injuries for Flight Centre Travel Group. This role is responsible for the management and coordination of workers’ compensation claims, managing injuries and partners with the business and external insurers/agencies to ensure effective and efficient outcomes for our people and the business.

Day to day you’ll be…

- Oversee and manage member claims, reviews, litigation, rehabilitation, return‑to‑work plans, fitness assessment and compensation matters across all jurisdictions
- Provide comprehensive, prompt and accurate advice to leaders and members regarding injury management and workers compensation
- Liaise closely with internal and external stakeholders, including managers, workers compensation insurers, SafeWork NSW, rehabilitation providers and medical professionals
- Act as liaison point, facilitating communication between key parties involved in the injury management process
- Address inquiries, provide updates and maintain effective relationships with stakeholders
- Maintain comprehensive file management system for all injury management records, and ensuring compliance with organisation and legislative requirements
- Support leaders and members in understanding injury management processes and their roles in this, whilst building capacity within the organisation through providing guidance on effective injury management practices

We’d love to hear from you if you have…

- Minimum 2 years’ experience in injury management, workers compensation or similar role
- Strong interpersonal skills and ability to build confident and effective relationships
- Proven experience in negotiation and problem solving
- Excellent attention to detail
- Excellent time management and organisational skills with the ability to work to deadlines
- Strong knowledge of relevant legislation, policies and guidelines
- Relevant qualifications in injury management, occupational health, or related fields (preferred)

What you’ll Enjoy:

🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry – Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno‑religious minority groups and people with disability

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee‑only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends – flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe – we promote from within

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team‑building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

🙏🏼Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Applications close: 16 Jan 2026 E. Australia Standard Time

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