Customer Admissions Manager
3 weeks ago
Our Role
Reporting to our National Sales & Admissions Manager, the Customer Admissions Manager (CAM) is responsible for driving sales and occupancy, plus maintaining strong relationships with residents and partners within our organisation. Our vision at Infinite care is: Aged Care Provider - Redefining a New Generation of Residential Care
This exciting full time permanent role in our Cairns footprint, breaks the traditional views on acquiring new consumers. It will challenge and reward you professionally - and for a true sales professional who thrives on achieving outstanding sales results and delivering service excellence, the role provides unlimited scope to be rewarded for both.
Due to internal growth and recent team movements, we are seeking a new Customer Admissions Manager to join our Cairns region. This role can be based at any of our three Cairns homes, with flexibility to travel between sites as needed. You will be responsible for driving sales across all three homes, while also supporting new residents and their families through what can be an emotional, stressful, and often complex journey as they navigate the aged care system.
Our ideal applicants will have:
- Experience in aged care sales and admissions.
- Strong understanding of the aged care system, ACAT assessments, and fee structures.
- Exceptional communication, negotiation, and relationship‑building skills.
- High attention to detail and strong organisational capability.
- Ability to work with sensitivity and professionalism during emotional family discussions.
- Competence in CRM/enquiry systems and general computer literacy.
- Warm, welcoming, and empathetic approach.
- Highly professional with a strong customer focus
- A current driver's licence and car.
- Must have a current NDIS clearance OR ability to apply for one.
What’s in it for you?
- Laptop, phone and other allowances to help you perform at your best and be on the move
- Vast array of employee discounts across Food, Clothing, Electrical and other services via our external partner called Flare. Fitness Passport with is an additional discount to fitness, wellness and wellbeing sessions.
- Industry leading digital solutions that enable work life balance, accessibility to your colleagues to set you up for success.
- Free and confidential Employee wellbeing, financial counselling, mental health and life coaching via our Employee Assistance Program.
- Employee referral program whereby attracting talent to Infinite is a key financial reward and recognition outcome for our people.
- Free professional development leadership training via micro‑learning platforms.
- We offer our employees the opportunity to broaden their skills and achieve their potential whilst at the same time create a home away from home for our residents and their loved ones.
Infinite Aged Care, is a leader in residential aged care. We have facilities in Queensland, NSW and South Australia and soon to be Victoria, we take pride in our ability to provide an environment which encourages and enables residents to remain independent.
To view our existing locations navigate via the link : Residential Aged Care Facilities - Our Locations | Infinite Care
If you would like to know more about us or this position before applying, then please reach out to our recruitment specialist managing this assignment – Teri via email teri.vallely@infin8care.com.au or phone Teri on 07) 5667 0815
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Cairns Regional, Australia Infinite Aged Care Full timeA leading aged care provider in Queensland is seeking a Customer Admissions Manager to drive sales and maintain strong relationships with residents and partners. The role involves supporting new residents through the aged care journey and requires experience in aged care sales, exceptional communication skills, and a caring approach. The position offers...
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