Guest Services All Rounder

Guest Services All Rounder - YHA Port Elliott

Support daily operations and provide memorable guest experiences whilst building your career in a beautiful, historic and sustainable property.

About us

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. We are a not-for-profit, membership-based social enterprise, with profits reinvested to improve our properties and create positive social, cultural and environmental impacts. For over 80 years, we have made travel accessible and transformative. Our network spans 20 uniquely characterful properties across Australia. We are part of Hostelling International, a global community of 3,000+ places to stay across 70+ countries. We believe travel should move you to think differently, live boldly, and protect the world you/'re exploring.

About the role

YHA Port Elliot is a historical boutique beach house overlooking the coastline with views of the Southern Ocean. A short stroll away are beaches suitable for swimming, surfing, fishing and walking. The Guest Services All Rounder is a part-time role that provides exposure to all operational aspects of this unique property. There are development opportunities locally and across Australia, making this an ideal next step for someone aiming to build a career in general management or property management in the Hospitality, Tourism, Hotel or Accommodation sector. This could be a live-in position if required.

Day to Day Activities

- Reception – Welcoming guests, ensuring a seamless check-in, and recording all accounts and documentation accurately
- Guest Activities – Create, promote and plan guest activities to engage and entertain guests
- Housekeeping – Maintain the property and guest rooms to high standards, including laundry, and efficiently manage maintenance or safety issues
- Food & Beverage – Maintain food hygiene and compliance; prepare and serve food and beverages including coffee making / barista duties
- Health & Safety – Adhere to YHA Policies and procedures to ensure safety of yourself and others

About you

- Exceptional interpersonal and communication skills with a passion for providing guests with a fun and engaging service
- Experience as a Duty Manager, Receptionist, Waiter/Waitress or Cleaner in an accommodation-based hospitality venue, or a similar role
- Experience using Microsoft Office
- Flexibility to work a rotating roster, including nights, weekends and public holidays
- RSA certification is essential; a First Aid certificate is desirable
- Knowledge of the local area and travel/tourism industry is desirable

Our values

- Collaborate, listen and connect
- Care for people and planet
- Create positive experiences
- Always evolve

What/'s in it for you?

- Travel Perks: Free stays across our network
- Team Adventures: Opportunities to visit other locations for team building and training
- Discounts: Benefits at various stores and across the YHA network
- Growth: Professional development and career opportunities within YHA
- Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
- Wellbeing Support: Employee Assistance Program for you and your immediate family
- Referral Program: Rewards for successful candidate referrals

Are you ready to help make the world a more connected and sustainable place? Submit your resume and a cover letter telling us why you/'re perfect for this role

Apply For Job

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