
Field Service Controller
4 weeks ago
Overview
- Global Market Leader in Forklifts & Material Handling Equipment
- Great workplace culture
- Based at our branch in Larapinta, QLD
About TMHA
Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation (TICO).
TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands including Toyota Industrial Equipment and the Huski brand equipment. TMHA is a strong, financially secure business with a great future ahead and prime focus on the development of its people.
About the Role
Toyota Material Handling Australia (TMHA) are seeking a Field Service Controller (Scheduler) to join our fantastic team at our Brisbane Branch located in Larapinta. Reporting to the Field Service Manager, the Field Service Controller (Scheduler) will be responsible for coordinating and optimising the scheduling and dispatching of Field Service Technicians to customer sites to address breakdowns, scheduled maintenance and repairs.
The ideal candidate will have excellent communication skills, a strong ability to multitask and problem solve, and a keen eye for detail. This role requires effective coordination with various departments to ensure timely and efficient resolution of customer requirements.
Please note this role is based on-site 5 days per week in our branch in Larapinta, QLD.
Key Duties & Responsibilities
- Efficiently schedule and dispatch Field Service Technicians to customer locations based on geographic location, skills, and urgency of service requests.
- Monitor real-time field activities and adjust schedules as necessary to meet customer needs and ensure timely completion of service jobs.
- Communicate job details, including location, customer contact information, and service requirements, to field technicians accurately and promptly.
- Optimise routes and schedules to minimise travel time and maximise efficiency, reducing operational costs where possible.
- Handle customer enquiries in a professional and empathetic manner, working towards swift resolution.
- Collaborate with field technicians and other relevant departments to troubleshoot and resolve on-site issues efficiently.
- Maintain accurate records relating to service and breakdown jobs.
- Coordinate quoted Additional Repair job & third-party suppliers for breakdown jobs.
- Monitor service Work In Progress.
- Monitor technician’s work hours on a daily basis.
- Generate regular reports on service metrics, including response times, completion rates, job totals etc and present findings to Field Service Manager.
About You
- Previous experience in a similar role is advantageous but not essential.
- Experience in the Material Handling Industry or Industrial Services Industry also advantageous but not essential.
- Strong computer literacy including the proficient use of Microsoft Office applications (Outlook, Excel etc.).
- Experience using an ERP system (M3, SAP etc) advantageous.
- Proven ability to plan and prioritise work.
- Superior communication, interpersonal & time management skills.
- Strong telephone skills and experience responding to a high volume of queries over the phone and/or email.
- Proven ability to effectively resolve problems in a timely manner.
Our Commitment
TMHA is committed to ongoing growth and development of its employees. As a suitable candidate, you will be provided with the required training, support and development to further expand on your existing knowledge.
Interested?
We can't wait to hear from you Please submit your application with a current Resume to TMHA via our website careers.toyotamaterialhandling.com.au or by clicking "Apply".
#J-18808-Ljbffr
-
Field Service Controller
2 weeks ago
Council of the City of Sydney, Australia Toyota Material Handling Australia Full time- Global Market Leader in Forklifts & Material Handling Equipment - Based in our Sydney branch in Moorebank, NSW - Salary + Super + Bonus + TMHA Perks & Benefits About TMHA: Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation (TICO. TMHA is the exclusive...
-
Service Controller – Brisbane Branch
1 week ago
City of Brisbane, Australia All Lift Forklifts Pty Full timeOverview Service Controller - All Lift Forklifts & Access Equipment About Us: All Lift Forklifts & Access Equipment is a family-owned and operated rental and sales company with branches across Australia. As a National Distributor for Magni Telescopic Handlers, Liugong Forklifts, and CVS Ferrari Forklifts, we pride ourselves on delivering high-quality...
-
Field Service Engineer, Retail Food Service
4 weeks ago
City of Brisbane, Australia Marel AS Full timeField Service Engineer, Retail Food Service page is loaded Field Service Engineer, Retail Food Service Apply locations AU - Murarrie - Marel Australia time type Full time posted on Posted 6 Days Ago job requisition id 19253 Field Service Engineer – Retail Food Service The Opportunity - Embark on Your Exciting Career Journey with Us! Ready to make a...
-
City of Brisbane, Australia All Lift Forklifts Pty Full timeService Controller - All Lift Forklifts & Access Equipment About Us: All Lift Forklifts & Access Equipment is a family-owned and operated rental and sales company with branches across Australia. As a National Distributor for Magni Telescopic Handlers, Liugong Forklifts, and CVS Ferrari Forklifts, we pride ourselves on delivering high-quality service and...
-
(3 Days Left) Service Desk Controller
2 days ago
City of Brisbane, Australia Cubic Corporation Full timeService Desk Controller page is loaded## Service Desk Controllerlocations: Brisbane, Queenslandtime type: Full timeposted on: Posted Todayjob requisition id: REQ/_45961# **Business Unit:**Cubic Transportation Systems# # **Company Details:**# When you join Cubic, you become part of a company that creates and delivers technology solutions in...
-
City of Brisbane, Australia Toyota Material Handling Australia Full timeOverview - Global Market Leader in Forklifts & Material Handling Equipment - Friendly Team Environment - Career Progression Opportunity About TMHA About TMHA: Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation. TMHA is the exclusive Australian retailer for...
-
Field Supervisor
2 weeks ago
Brisbane, Australia Service Stream Full timePrimary Location Brisbane - Kingsgate Job Description Summary To contribute to the profitability and growth of Service Stream Fixed Communications by coordinating the field service operations of a project, within a defined geographic or functional area, to ensure that the company stakeholders benefit from the profitability and ongoing viability of the...
-
Field Supervisor
5 days ago
Brisbane, Australia Service Stream Full timePrimary Location Brisbane - Kingsgate Job Description Summary Exciting opportunity to join our Telecommunications Division team as a Field Supervisor About the Role Service Stream’s Telecommunications division are seeking an energetic and experienced Field Supervisor’s to work on our Unify services contract. Key Responsibilities - Provide Leadership...
-
Field Service Engineer
3 days ago
City of Canning, Australia Getinge Full time $90,000 - $120,000 per yearAbout usAt Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With...
-
Field Service Technician
5 days ago
Brisbane, Australia CR Mining Full time**Field Service Technician**: - Functional area: Service - Onsite or Remote: Onsite - Primary Skills: - Country/Region: AU - City: Brisbane - Location: Brisbane, QLD, AU, 94005 - Company name: Remote Control Technologies Pty Ltd - Date of posting: Feb 21, 2025 RCT is seeking Qualified Trades to join our team with a position available in our Mt Isa...