Service Controller – Brisbane Branch

4 weeks ago

City of Brisbane, Australia All Lift Forklifts Pty Full time

Overview

Service Controller - All Lift Forklifts & Access Equipment

About Us:

All Lift Forklifts & Access Equipment is a family-owned and operated rental and sales company with branches across Australia. As a National Distributor for Magni Telescopic Handlers, Liugong Forklifts, and CVS Ferrari Forklifts, we pride ourselves on delivering high-quality service and equipment. We are expanding our team and are looking for a proactive and experienced Service Controller to join our service department.

Why Join Us?

- Family-Oriented Culture: Work in a supportive, close-knit environment where your contributions are valued.
- Career Growth: Be part of a growing company with opportunities for personal and professional development.
- Dynamic Environment: Thrive in a fast-paced role where no two days are the same.

The Role

As a Service Controller, you will play a crucial role in ensuring the smooth operation and maintenance of our fleet and retail customer equipment. This is a full-time position where you'll be the backbone of our service department, coordinating the timely repair and maintenance tasks, while ensuring customer satisfaction.

Key Responsibilities

- Act as the primary point of contact for customer breakdown requests, coordinating with clients and dispatching Field Service Technicians for prompt repairs and maintenance.
- Manage and communicate with technicians to ensure the availability of spare parts.
- Create and manage work orders for Field Service Technicians, and accurately record the completion of work in our MCS system.
- Schedule and oversee preventative maintenance on fleet equipment, ensuring safety for both employees and customers.
- Continuously analyze and improve scheduling practices to enhance customer service and operational efficiency.
- Build strong, collaborative relationships with colleagues to facilitate the effective maintenance and repair of equipment.

What We’re Looking For

- Previous experience as a Field Service Coordinator in a mechanical environment highly regarded but not essential.
- Proven experience in a high-volume scheduling environment.
- Solid mechanical aptitude
- Strong customer focus with excellent interpersonal and communication skills.
- Ability to remain calm under pressure and manage multiple priorities.
- Exceptional organizational and time management skills.
- Analytical skills with a knack for recommending improvements to systems, processes, and procedures.
- A mechanical or automotive qualification is preferred but not essential.

Join Our Team

If you're ready to take on an exciting and dynamic role within a growing company, we want to hear from you. Apply today to be part of a team that values innovation, efficiency, and customer satisfaction at our new facility at 32 Perrin Place, Salisbury, QLD 4107

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