
Reservations Consultant Hamilton Island | Cruise Whitsundays
4 weeks ago
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.
Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.
Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.
About the Role
We are seeking a motivated and enthusiastic individual to join our Reservations team as a Reservations Consultant
This is a permanent full-time position based on Hamilton Island. Reporting to the Customer Service & Sales Manager, the Reservations Consultant will be the first point of contact for our customers, assisting them with enquiries and booking their ideal experiences.
This role is based at Hamilton Island Marina and will require you to live on Hamilton Island. Accommodation on Hamilton Island can be arranged through Cruise Whitsundays. Rent will be processed through payroll deductions fortnightly. You will also be responsible for paying for your own utilities.
Key responsibilities
- Stay updated on Cruise Whitsundays products, timetables, and promotions.
- Manage bookings via email, phone, web chat, and Custom Linc.
- Process booking payments and finalise end-of-day cash ups accurately.
- Finalise Quality Assurance bookings and apply promotions.
- Book third-party providers and adhere to Reservations Policies and Procedures.
- Prepare necessary paperwork for operations and respond to customer feedback.
About You
You have a passion for the Tourism Industry with a real commitment to delivering the best standards of customer service. You are self-motivated, competent, adaptable with an eye for detail and demonstrate exceptional administration and sales skills.
To be successful in this role, you will have/be the following:
- Strong Customer Service and Sales Skills
- Proficient with MS Office and general administrative skills
- Confident with the use of technology and communication devices
- Excellent written and spoken communication skills
- Ability to multi-task competing priorities and a solution-based problem solver
- High energy, motivated team player
- High attention to detail and high standard of delivery
- Familiar with Customlinc or similar reservation platform (desirable)
Requirements
- Minimum 1 year’s customer service/sales experience
- Hamilton Island based Consultants: Driver’s License (desirable)
- Certificate II in Tourism or Business Admin (desirable)
Benefits
- Generous discounts on Journey Beyond travel and experiences
- An attractive salary and positive work environment
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Discounts at the Cruise Café & Bar
- Discounts at the bar on board vessels
- Free public transport
- Salary sacrifice remote area benefits
Applications will be reviewed and progressed as they are received, so don’t wait apply now
#J-18808-Ljbffr
-
Proserpine, Australia Whitsunday Regional Council Full timeBe a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. About Us Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the...
-
Cruise Attendant | Cruise Whitsundays
4 weeks ago
Proserpine, Australia Whitsunday Regional Council Full timeCruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of...
-
First Mate | Cruise Whitsundays
4 weeks ago
Proserpine, Australia Whitsunday Regional Council Full timeOverview Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. About Us Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the...
-
Reefworld Chef | Cruise Whitsundays
4 weeks ago
Proserpine, Australia Whitsunday Regional Council Full timeBe a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. About Us Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the...
-
Urgent Search: Coxswain | Cruise Whitsundays
4 weeks ago
Proserpine, Australia Whitsunday Regional Council Full timeBe a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. About Us Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the...
-
General Practitioner
4 weeks ago
Proserpine, Australia Health Workforce Queensland Full timeVR GP required for busy expanding Whitsunday Practice Proposed Commencement Date: Negotiable Practice Information: The practice is in Airlie Beach, gateway to Whitsunday Islands and there are only two sets of traffic lights! This lovely family practice is owned and operated by Dr Chris Gill and Kerri Gill. They have been locals in the Whitsundays since...
-
Speech Pathologist
4 weeks ago
Proserpine, Australia Whitsunday Regional Council Full timeHave you ever wanted to live and work in the world-famous Whitsundays? Well here is your chance to join theirfabulous, close-knit team. This rapidly growing Speech Pathology clinic is seeking new team members to join themon this adventure. Theyare looking for an enthusiastic and driven speech pathologist with a desire to make a difference within...
-
Waste Management Officer
7 days ago
Proserpine, Australia Whitsunday Regional Council Full timeOverview Permanent / Full time Location – Proserpine Salary: $85,807- $96,869 per annum The Whitsunday Regional Council is situated at the heart of the Great Barrier Reef. The region encompasses the 74 tropical Whitsunday Islands, the coastal towns of Cannonvale, Airlie Beach, Jubilee Pocket, Shute Harbour and Bowen along with the rural towns of...
-
[24/9/2025] Waste Management Officer
3 weeks ago
Proserpine, Australia Whitsunday Regional Council Full timePermanent / Full time Location – Proserpine $85,807- $96,869 per annum The Whitsunday Regional Council is situated at the heart of the Great Barrier Reef. The region encompasses the 74 tropical Whitsunday Islands, the coastal towns of Cannonvale, Airlie Beach, Jubilee Pocket, Shute Harbour and Bowen along with the rural towns of Proserpine and...
-
Building And Facilities Maintenance Officer
4 weeks ago
Proserpine, Australia Whitsunday Regional Council Full timeBuilding and Facilities Maintenance Officer Permanent / Full Time (9-day fortnight) Location – Regional (Bowen based preferred) $78,456.49 to $83,967.48 per annum The Whitsunday Regional Council is situated at the heart of the Great Barrier Reef. The region encompasses the 74 tropical Whitsunday Islands, the coastal towns of Cannonvale, Airlie Beach,...