Housekeeping Supervisor

3 weeks ago

Sydney, New South Wales, Australia Event hospitality & entertainment Limited Full time
Title:

Housekeeping Supervisor

Position Overview:

To supervise the service of hotel rooms in accordance with established standards, maintaining a high level of cleanliness and providing guests with the best service in a clean, healthy environment.

Our Vision and Purpose

Our Vision is to be leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

- Growing revenue above market
- Business transformation

Our Values

- Empowerment: We make it happen
- Possibilities: We evolve and innovate
- Community: We make the connection

Key Accountabilities

- Attend to guest needs and desires promptly.
- Service and clean assigned rooms to the highest standards within the allocated time.
- Replenish and control guest supplies.
- Manage team schedules to optimize the efficiency and productivity of the Housekeeping Department.
- Monitor attendance, punctuality, sick leave, and holidays.
- Supervise and train Room and Uniform Attendants, Housepersons, and Public Area Cleaners.
- Check daily reports and organize tasks for attendants.
- Inspect rooms after cleaning to ensure standards are met.
- Record room status in the system as clean, vacant, or occupied.
- Coordinate closely with Reception regarding room changes or special requests.
- Report health and safety hazards to the relevant officer.
- Ensure all team members are familiar with hotel policies and the Team Handbook.
- Maintain high standards of safety and cleanliness.
- Manage the Housekeeping Department in the absence of the Executive Housekeeper.
- Create a positive work environment to boost morale.
- Maintain a professional appearance through personal grooming.
- Greet guests politely and courteously, maintaining professionalism.
- Participate in departmental meetings and training sessions.
- Follow all operational policies and safety guidelines outlined in the Team Handbook.
- Assist other departments as needed.
- Perform additional duties as assigned by the Executive Housekeeper.

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