▷ 3 Days Left: Service Team Leader

4 weeks ago

Sydney, Australia Spitwater Australia Full time

Full Time Wetherill Park, New South Wales

We are looking for a Service Team Leader to coordinate the day-to-day delivery of our after-sales service. This role requires someone with excellent planning, communication, and customer service skills. A strong technical background is highly desirable.

What you’ll do

- Supervise and support a team of workshop and field service technicians.
- Plan, schedule, and coordinate preventative maintenance and breakdown servicing.
- Monitor daily workflows to optimise technician utilisation and minimise downtime.
- Liaise directly with customers, ensuring issues are resolved promptly and professionally.
- Promote after-sales servicing and repair options.
- Manage invoicing, reporting, and compliance records.
- Model and uphold safe working practices and support incident investigations.

What we’re looking for

- Strong organisational and leadership skills with the ability to adapt to operational needs.
- Excellent communication and customer service skills.
- Experience in service coordination, scheduling, or a supervisory role (3+ years desirable).
- Technical knowledge of preventative maintenance and breakdown servicing (trade qualification desirable).
- Proficiency in IT systems, customer databases, and Microsoft Office.
- Understanding of WHS compliance in a service or technical environment.
- A proactive approach to problem-solving and continuous improvement.

What we offer

- Access to a company vehicle for day-to-day business needs.
- A supportive team environment with opportunities for development.
- The chance to play a key role in enhancing customer satisfaction and service delivery

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