Customer Service Consultant

Brisbane Based Hybrid role | Full-Time | Starting November 11, 2025

We are looking for a customer service and sales driven person who thrives in a fast-paced call centre environment and loves helping existing customers make the most out of their Bupa cover. If you’re a natural communicator who can build trust quickly and enjoy uncovering customer needs - this could be the perfect role for you.

About the Role

Working within our Cover Fit team, you'll be speaking to existing customers with changing needs in their lives, and finding the best new plan for them and their families. Your goal? To have meaningful, value-led conversations to understand their changing needs and offer a tailored solution that they will get the most value out of.

This is a rewarding role where you can truly make a difference - but it does require focus, and the ability to stay motivated throughout the day.

What You’ll Be Doing

- Taking inbound calls from members looking to change their type of cover

- Building rapport quickly and having in-depth conversations to understand their needs

- Offering personalised solutions that align with their needs

- Working to individual and team retention targets in a structured, goal-driven environment.

- Accurately recording call outcomes and following established processes.

What We’re Looking For

- Experience in customer service and similar contact centre environments

- Excellent communication skills - you’re confident, empathetic, and solution-focused.

- Resilience and positivity - you bounce back from tough conversations and keep going.

- Strong self-motivation and the ability to stay focused in a structured role.

- Comfortable working with multiple systems and navigating digital tools.

Our commitment to your development:

Get this role and for the first four weeks, you’ll be doing an awesome training program that’s going to fully set you up for success We’ve got some super helpful e-learning modules, as well as some product and knowledge training lined up just for you. If you ever get stuck or need some extra help, we’ve got this awesome knowledge base system called “Compass” that’s kind of like Bupa’s version of Wikipedia for health insurance. It’s seriously top-notch stuff

Even better - this role opens the door to clear career progression opportunities. Many of our Cover Fit Consultants step directly into our Retention team, where you’ll upskill further, take on more complex customer conversations, and have the chance to earn more while growing your career at Bupa.

Why work at Bupa?

- We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, well-being, and futures.

- We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

- We have a brand new global employee program which focuses all aspects of health - from mental and physical, to financial, social and environmental wellbeing.

- Just one of the amazing benefits this program has to offer our Contact Centre employees is a subsidised health insurance package

- Our employees can also access a wide range of benefits: from our own products (incl. health insurance) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few).

- We offer an additional annual leave day for you to focus on your wellbeing, as well as an additional volunteer day each year for you to give back to your community.

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.

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