Patient Administration Assistant

Patient Administration Assistant (Grade 1), Medical Imaging

Employment Type - Permanent Part Time

Job Category - Administration - Customer Service

- Be part of a team who are focused on providing the highest quality patient-centred care
- Dynamic healthcare setting providing imaging to the Geelong Region across multiple sites
- Permanent part time opportunity (32 hours per fortnight)

About Barwon Health

Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Services available through Barwon Health cover the full spectrum from primary care, community services, aged care, rehabilitation, mental health, emergency and acute care. We serve more than 500,000 people through the efforts of more than 9000 staff and volunteers across more than 20 sites. Barwon Health is committed to developing a vibrant culture of education, training and research that advances health and wellbeing for all.

About the facility

Barwon Health's medical imaging department (Barwon Medical Imaging (BMI)) provides a comprehensive range of diagnostic services including X-Ray, OPG, CT, MRI, Ultrasound, Fluoroscopy, Angiography, Mammography, and Nuclear Medicine. These are performed by a team of highly skilled radiologists, radiographers, sonographers, nuclear medicine technologists, nurses and support staff who ensure that all patients have access to quality services. With 5 imaging sites across Geelong - we support both hospital and community patients on their Healthcare journey.

About the role

As a Medical Imaging Patient Administration Assistant you will provide confidential administrative support to the Barwon Medical Imaging team - this may be at our primary site at University Hospital Geelong or at one of our community sites.

Duties of your role include, but not limited to:

- Assist clinicians and patients in the scheduling of appointments (either in person or via our busy bookings hub)
- Meet and greet patients, relatives, visitors on arrival - ensuring all patient details are correct prior to imaging
- Ensure all billing of procedures are validated, updated, transferred and correct; to ensure that patients are billed correctly and within Medicare guidelines (following training)
- Process, maintain, update and check requests and patient correspondence by registration and data entry in Barwon Health Patient Management systems (RIS, using Synapse, and IPIMS) - training provided
- Being the first point of contact for our Service, you enjoy helping others, have a warm and professional manner that will support both our team and patients on a day-to-day basis

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

About the culture

You will have the opportunity to be part of a highly skilled, professional and dedicated team who take pride in providing high quality services. We promote positive, respectful relationships and strong partnerships within the workplace. Grow and develop your capabilities with Barwon Health’s commitment to professional development.

Barwon Health staff benefits

- Excellent working conditions with a high sense of job satisfaction
- A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
- Wide-range of professional development opportunities to enhance your career
- Attractive salary packaging benefits. Living expenses capped at $9,010 and meals and entertainment capped at $2,650

About Geelong

Geelong is derived from the local Wadawurrung Aboriginal name for the region Djilang, and is thought to mean “Tongue of Land”.

- Geelong offers a range of lifestyle choices including inner city, coastal, suburban and rural homes
- Geelong is home to world class schools and education providers
- Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast
- Appreciate our vast and abundant parklands, sports and entertainment attractions, and thriving dining and shopping complexes

To learn more about the region, click here.

Diversity and Inclusion

We believe in the power of diversity and inclusion. We celebrate the unique backgrounds, perspectives, and talents of our team members, fostering an environment where everyone feels valued and respected. Our commitment to diversity strengthens our ability to provide compassionate and equitable care to all individuals, regardless of their backgrounds, abilities and identities. We are committed to providing positive employment opportunities and a workplace that promotes wellbeing, and we welcome and encourage applications from those who identify as Aboriginal and/or Torres Strait Islander. We actively encourage individuals with disabilities and diverse backgrounds and identities to apply for our positions. Should you require any reasonable adjustments or support during the recruitment process, we are here to assist you every step of the way. We are committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards.

We are also proud to be Totally Smoke Free.

If you need assistance with your application for this role, please email the Talent Acquisition team at talent.acquisition@barwonhealth.org.au with your preferred contact method and details, and we will get in touch with you. Please note we do not accept resumes via email.

This role requires you to provide evidence of a 2025 influenza vaccination.

Contact person: Hope Lamplough
Email: hope.lamplough@barwonhealth.org.au

Are you currently a Barwon Health employee? If so, please follow the links below on how to apply.

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