Insurance Loss Adjustor/Estimator

About AMA

The AMA Group is Australia's largest network of accident repair facilities, comprising over 120 outlets and more than 2,200 employees across Australia and New Zealand.

The AMA Group's success is a result of our commitment to providing our clients and work providers with quality and cost-effective repairs, as well as exceptional customer service. Our people are what makes this possible, and are therefore our focus. We invest in our people, creating the leaders of today and developing the skills for tomorrow.

About Capital S.M.A.R.T

With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs is the industry leader in the collision repair industry, specialising in small, medium, and larger repairs. We pride ourselves on providing our employees with safe, supportive, and rewarding working conditions.

About the Role

We have an exciting opportunity for an experienced and qualified Insurance Loss Adjustor to join either our AMA Group Solutions or Capital S.M.A.R.T Repairs team. This is a full-time position focused on quality workmanship to ensure vehicles are returned to their pre-accident condition.

The primary purpose of this role is to be responsible for the timely completion of accurate and comprehensive quotes for accident repairs on vehicles. You will apply your knowledge of motor vehicles and your skills with computers while interacting with a range of people.

Reporting to the Centre Manager, this role will work within our large network of repair facilities, providing stability and opportunity.

Key Responsibilities:

1. Providing excellent customer service to clients and work providers
2. Accurately quoting vehicles in a timely manner and in accordance with average repair cost targets and insurer/company procedures
3. Completing quotes as required onsite, off-site, and online
4. Processing vehicles onsite by carrying out vehicle arrival inspections, including mapping and imaging
5. Managing parts for repairs to ensure timely arrival and cost-effectiveness
6. Managing suppliers to ensure additional work is recorded and authorised in a timely manner
7. Assisting with production management of the centre where required
8. Ensuring vehicles are repaired to their pre-accident condition
9. Handing over completed repairs to customers

About You

1. Proven experience within a similar position, including experience in the preparation of estimates/quotations in the automotive smash repair industry
2. Proven experience with AudaNet is highly desirable
3. Ibody experience is desirable but not necessary
4. Excellent customer service skills, including building rapport with customers and work providers
5. Highly professional and personable
6. Strong systems experience and competent computer abilities
7. Excel experience is an advantage but not necessary
8. Excellent verbal and written communication skills
9. Ability to meet strict deadlines
10. Ability to problem solve with excellent accuracy and attention to detail
11. Able to work effectively and collaboratively with the team
12. Strong commitment to work in a safe manner
13. High attention to detail
14. Reliable, punctual, and hardworking

We are leaders in the repair industry and offer:

1. Team environment
2. Ongoing training
3. Career opportunities
4. Latest tools, equipment, and processes
5. Great opportunity to earn for competent and efficient tradespeople
6. Junior-Mid experienced tradesperson: $60-$80k
7. Mid-Senior tradesperson: $80k-$100k
8. Annual salary

If you are hardworking, motivated, and seeking a career with an industry leader, please apply online. All applications will be treated in strictest confidence.

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