Trade Desk Support Analyst

5 days ago

Sydney, Australia ClearCompany Full time

THE COMPANY:

This FinTech develops research-driven financial trading and execution solutions used by the world's leading global exchanges, financial traders, and brokers.

- Highly profitable and successful global organisation with a strong reputation and a flat structure.

- Established firm who still retain the positive elements of a startup/scaleup feel.

- 60+ staff around the globe and growing.

- Supportive culture focusing on curiosity, creativity, and hard work.

- Work alongside a highly collaborative team with a strong sense of comradery and knowledge sharing.

- Significant professional development, training, and learning opportunities.

- Hybrid working.

ROLE SNAPSHOT:

As the Trade Desk Support Analyst, you be providing technical application support & troubleshooting to brokerage and trading clients who utilize the firm's financial trading solutions.

Operating in a follow-the-sun model, this role works in a close-knit local team to cover APAC hours.

Product specific training is provided.

Key elements of the role:

- Level 1 & 2 technical support to electronic trading clients and their execution systems.

- Monitor & troubleshoot trades in real-time electronic trading systems.

- Involvement in supporting all aspects of the trading system.

- Investigation of system logs.

- Daily system availability and functionality testing (server health checks, order testing etc).

- Troubleshoot network connectivity.

- Operate in a time critical and fast-paced environment while proactively delivering outstanding customer service.

- Work with a global team in in a follow-the-sun model

- Working hours are 7am-4pm & 9am-6pm (Mon-Fri)

REQUIRED BACKGROUND / EXPERIENCE / KNOWLEDGE / PERSONAL QUALITIES:

Suitable for someone with an Application/Software Support background demonstrated knowledge of financial markets.

Working in a small team culture fit is key, making this ideal for a collaborative team-player who is curious and loves to learn, with a genuine passion for IT + financial markets.

Someone resourceful who proactive solves problems with an 'I'll figure it out

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