Trade Desk Support Analyst

THE COMPANY: This FinTech develops research-driven financial trading and execution solutions used by the world's leading global exchanges, financial traders, and brokers. - Highly profitable and successful global organisation with a strong reputation and a flat structure. - Established firm who still retain the positive elements of a startup/scaleup feel. - 60+ staff around the globe and growing. - Supportive culture focusing on curiosity, creativity, and hard work. - Work alongside a highly collaborative team with a strong sense of comradery and knowledge sharing. - Significant professional development, training, and learning opportunities. - Hybrid working. ROLE SNAPSHOT: As the Trade Desk Support Analyst, you be providing technical application support & troubleshooting to brokerage and trading clients who utilize the firm's financial trading solutions. Operating in a follow-the-sun model, this role works in a close-knit local team to cover APAC hours. Product specific training is provided. Key elements of the role: - Level 1 & 2 technical support to electronic trading clients and their execution systems. - Monitor & troubleshoot trades in real-time electronic trading systems. - Involvement in supporting all aspects of the trading system. - Investigation of system logs. - Daily system availability and functionality testing (server health checks, order testing etc). - Troubleshoot network connectivity. - Operate in a time critical and fast-paced environment while proactively delivering outstanding customer service. - Work with a global team in in a follow-the-sun model - Working hours are 7am-4pm & 9am-6pm (Mon-Fri) REQUIRED BACKGROUND / EXPERIENCE / KNOWLEDGE / PERSONAL QUALITIES: Suitable for someone with an Application/Software Support background demonstrated knowledge of financial markets. Working in a small team culture fit is key, making this ideal for a collaborative team-player who is curious and loves to learn, with a genuine passion for IT + financial markets. Someone resourceful who proactive solves problems with an 'I'll figure it out" mentality is needed. The following is required: - Proven Application/Software Support background (or similar). - Background supporting front office traders in investment banking, brokerages or similar is beneficial. - Linux command line skills (trace logs, update configs, investigate host utilization, troubleshooting skills). - Financial markets knowledge (Derivatives, Futures, Options etc). - Python, Bash and/or SQL scripting skills are beneficial. - Logical troubleshooting skills. - A passion for financial trading and interest in algorithmic trading is beneficial. - Demonstrated attitude & personal qualities: ability to handle pressure while troubleshooting critical systems; strong attention to detail with exceptional communication + customer service skills; curious/inquisitive, intelligent & eager to learn (enjoys labs and tinkering). - Excited about undertaking a broad role in small team with a flat structure where you can be learning every day and chart your own path. This is a full-time permanent role located in the heart of the Sydney CBD (hybrid working available) offering $120,000 - $160,000 (plus super) + bonus - depending on experience. *Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. Apply Today Please send your resume by clicking on the apply button. Reference Number: 06800-0013334622 This is a hybrid position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.