▷ (Apply in 3 Minutes) Communications Manager

Overview

Be Part of Our Next Chapter

For almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our digital hardware, proprietary content management system and industry-leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters in Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both fuelling our purpose – Creating Connections. Empowering Partnerships. Always Evolving. We are industry leaders who have won awards and set records while remaining focused on continual growth and evolution.

We are curious, charismatic, authentic and we value the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. Together, as a Crew, we are revolutionising how the world’s leading brands leverage technology to drive the best customer experiences.

Role

Communications Manager to own our internal comms heartbeat — shaping strategy, building smart frameworks, and delivering messages that connect, inspire, and engage our global Coates Crew. You’ll lead everything from big-picture strategy to day-to-day storytelling, driving alignment and energy across the business. You’ll also jump into reactive comms, crisis response, employer brand campaigns, and select external comms — ensuring every message is clear, on-brand, and impossible to ignore.

Key responsibilities

- Define and execute internal communications strategy to keep Crew informed, aligned, and engaged.
- Create and maintain internal communications framework.
- Partner with CBO, CoS, and CPO to finalise Internal Communication & Engagement Framework.
- Own strategic planning and execution of all internal comms and touchpoints.
- Develop global comms and engagement calendar (categories, ownership, cadence, channels).
- Write comms from both company and SLT member perspectives.
- Lead content refresh to improve messaging, visuals, and quality, including monthly Crewsletter.
- Manage stakeholder relationships and comms processes.
- Ensure brand and company strategy are embedded in all comms.
- Collaborate with Brand, Marketing, and Comms team on deliverables.
- Recommend and implement tools, resources, and processes to improve internal comms.
- Focus on enhancing connection, visibility, alignment, and engagement globally.
- Project manage End of Year and Financial Year presentations/videos, including strategy and messaging.
- Create Coates language and copy library for consistent brand voice.
- Project manage Coates History Book.
- Support marketing initiatives requiring strong writing skills.
- Assist in defining leadership profiles for SLT and thought leaders.
- Collaborate on special projects as required.

Qualifications and experience

- 7+ years of experience in communications (internal or external)
- Proven ability to be an individual contributor and communications SME
- Demonstrated effective writing and communications skills
- Experience creating, executing and managing an internal communications program
- Experience in both the strategic and tactical elements of internal comms to own end-to-end internal comms, including creating a narrative tied to company and/or brand strategy

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and have completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who prioritises people and provides rapid career advancement opportunities.

Together, we are creators, making immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people who value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market-competitive bonus program and our “Thrive Program” with flexible work options to support health and wellbeing, including virtual yoga or meditation sessions, a Global Wellness paid day off, and a Give Back Day to make an impact in the community.

Be inspired To Be More

We skip the red tape and stay nimble. We’re proud of where we’ve been and energized by where we’re going. We encourage ideas and perspectives because more ideas make us better. We work hard, have fun, push boundaries, stay real and authentic. We believe the values that got us here will continue to lead us forward.

Coates Group is an Equal Opportunity Employer and does not discriminate on race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except where required by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails may request personal information and appear to come from domains not affiliated with our organisation. We take this matter seriously and are cooperating with authorities to protect our recruitment process and applicants’ privacy.

Please be advised of the following: Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com". We do not contact employment candidates via email to solicit personal or financial information. All applications must be submitted through our official website or directly through our LinkedIn profile: Coates Group. All emails from us will come from our official domain or via our Applicant Tracking System address. If you receive any suspicious communications purporting to be from Coates, do not respond, do not click links, and do not provide personal information.

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