(3 Days Left) Scheduler/Dispatcher

5 days ago

Sydney, Australia Serviceheroes Full time

Apply and join the team with the best work culture in Sydney

Service Heroes is a National Award-Winning Company, Family-Owned Business

We are seeking a Scheduler/Dispatcher to join our family-owned company and dynamic team. The main responsibility of a Scheduler/Dispatcher is to deliver our promise to our clients by coordinating the dispatching of service visits to customers via the service team that works with you.

Our Core Values

- Safety and Security is priority
- Support when you need it most
- Service with an over-the-top WOW
- Satisfaction and loyalty guaranteed

Duties will include:

- Liaison with customers regarding services and the frequency of those services
- Liaison with service personnel during the day to ensure efficiencies and schedules are maintained
- Answering phone calls from service personnel
- Reporting on the status of jobs at the end of each day
- Management and coordination of jobs with service personnel
- Organising and dispatching of jobs to service personnel
- Provide support to the team as required
- Dispute resolution with regards to job quality and/or delivery of service

About You:

- Previous electrical trade background is ideal
- Previous high volume scheduling experience a must
- Motivated and organised individual
- Customer-focused
- Intermediate to advanced computer skills
- Excellent knowledge of the Sydney metropolitan area
- Able to work with and lead a team
- Punctual and reliable

If you are a quick thinker, problem-solver, works well under pressure, can prioritise your workload and keep and maintain excellent records whilst being customer-focused, then this role is for you.

The successful applicant may be required to undergo a pre-employment medical and drug screening.

Hours: 6:30 to 15:30 Monday – Friday

#J-18808-Ljbffr

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