Head of Service

1 week ago

Melbourne, Australia Traka (Assa Abloy) Full time

Head of Service & Customer ExcellenceJoin ASSA ABLOY Entrance Systems – A Global Leader in Access SolutionsWe are seeking a seasoned **Head of Service & Customer Excellence** to join our Executive Leadership Team, based at Bangholme, Victoria. This is your opportunity to lead transformation across Australia, New Zealand, and the Philippines, driving service excellence and customer satisfaction in a fast-paced, global organisation.**Your Mission:*** **Lead** the development and execution of market-winning service strategies with Regional Leaders.* **Drive** high-quality service delivery and installations, including subcontractor oversight.* **Champion** customer experience by ensuring enquiries are resolved swiftly and effectively.* **Align** global and Pacific strategies to local market success.* **Strengthen** key account relationships and exceed contractual targets.* **Win** new national asset contracts through strategic pursuit and client engagement.* **Innovate** the service portfolio by introducing new offerings to market.**What You’ll Bring:*** Relevant degree or a proven track record of success in the service and manufacturing industry.* Proven experience as a senior leader in service operations and customer excellence.* A background in turnaround environments and a willingness to roll up your sleeves to get things done.* Experience leading diverse, multi-regional teams within a matrix organisation.* Strong financial acumen and commercial insight.**What’s in It for You:*** Competitive remuneration including vehicle allowance, e-Tag, performance incentives, and more.* Flexible and hybrid work arrangements.* A chance to lead with impact, shape strategy, and be part of a global success story.* A dynamic, supportive environment where your leadership drives real change.If you're ready to take the lead in transforming service and customer excellence, we’d love to hear from you Apply now and help shape the future of ASSA ABLOY Entrance Systems.**We are the ASSA ABLOY Group** Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.Experience levelDirectorLocationBangholme, Victoria, Australia### Benefits of working at ASSA ABLOYOur world of opportunities awaits: including extensive training, international roles and clear expectations for great leadership.
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