Account Manager – National Retailers

About Us

Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers,a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands -KingGee,Hard Yakka and NNT- have been in the business of delivering workwear since the late 1920's.

We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.

We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.

About the Role

This role supports the Sales Manager in managing and growing the wholesale national retailer's portfolio across all brands and categories. It focuses on achieving sales targets and service level agreements by navigating the administrative and compliance requirements essential for servicing national retailers.

Key Responsibilities

- Identify opportunities and drive business development.
- Oversee product and marketing initiatives.
- Manage product range development.
- Analyse wholesale channel accounts to ensure budgeted sales, profit, and growth targets are met.
- Build strong and strategic relationships.

What you'll be doing

- Collaborate with diverse stakeholders to plan, execute, and implement sales, product, and marketing strategies that enhance the presence of WWG brands in the national retailers market.
- Prepare and execute initiatives designed to increase sales and market share.
- Oversee customer order handling, inquiries, and complaint resolution to meet or exceed agreed service standards.
- Engage with customers to ensure complete satisfaction and build long-lasting relationships.
- Manage customer relationships through email, phone, branch visits, and field visits on a regular schedule or as needed.
- Develop and maintain efficient and effective customer communication plans and operating rhythms.
- Build and sustain strong working relationships with key accounts and national retail customers.
- Communicate and enforce relevant policies and procedures that impact or involve customers.
- Prepare and analyze internal and external monthly and quarterly reports to guide decision-making.
- Attend training programs on products, systems, and skills and apply learned expertise to enhance customer interactions.

Who we're looking for

At our company, we value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities:

- Strong work ethic and commitment to teamwork.
- Openness to receive coaching and embrace self-reflection and self-growth.
- Accountability for your actions and emotions, venturing beyond your comfort zone.
- Embrace innovation, take calculated risks, and inspire others to think outside the box.
- Ability to build meaningful relationships, balancing commercial goals with customer satisfaction.
- Ethical standards, demonstrating honesty and integrity in all interactions.

What we're looking for

You will be highly commercial and possess strong communication skills to influence stakeholders at all levels. Along with your business acumen, you will have:

- Extensive and successful sales experience demonstrated through year-on-year achievement of sales targets.
- Experience working with National retailers.
- Capacity to travel to tradeshows and interstate customers – minimum once per month.
- Demonstrated experience managing a complex and diverse customer portfolio.
- Strong communication skills both written and verbal.
- Business to Customer or Business to Business selling and servicing experience.
- Demonstrated ability to implement sales strategies and tactics.

What we offer

- The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
- Flexible working environment, allowing for work from home day/s each week.
- A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, KingGee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
- A tailored career and development plan, plus reward and recognition programs.
- Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds.
- We Learn, a dedicated hub for all things learning and development.

We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of "I Belong" and are empowered to bring their whole selves to work.

You can follow us on LinkedIn or see our company careers page for more opportunities https://www.workweargroup.com.au/careers

Thank you for your interest in Workwear Group. Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted.

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