Assessment Services Consultant

About MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982 Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

The MEGT Difference

We’re proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:

- Flexible working arrangements

- 14 weeks paid parental leave

- Know someone great? Refer them and earn a $500 MEGT My Benefits voucher

- Generous leave entitlements, including 3 paid Christmas close-down days

- Exclusive discounts on private health insurance (HCF, Bupa, Medibank)

- Corporate travel rates for personal use

- Option to buy or cash out annual leave

- Salary packaging available (non-PBI)

- Ongoing development with study support

- Employee Assistance Program (includes Nurse on Call)

- Retail and entertainment discounts

- Pro-rata long service leave after 7 years

The Opportunity

Ready to take your career to the next level? Join us as an Assessment Services Consultant and become a key player in our Apprentice Connect Provider division Based in either Parramatta or Campbelltown, this is your chance to thrive with Australia's largest single provider.

In this pivotal role, you’ll be working closely with employers and apprentices to ensure both parties are well-prepared from the start. You'll conduct essential pre-commencement checks and clearly explain key processes, making sure the right support is in place for a smooth experience on both sides.

Day to day you will provide exceptional customer service and be responsible for but not limited to:

- Handle high-volume inbound calls and digital interactions to assist customers with the Australian Apprentice and Employer Get Ready Check process.

- Consistently meet performance targets, including call quality and handling time, while maintaining a strong focus on customer satisfaction.

- Deliver outstanding customer service by offering effective, timely, and customer-focused solutions.

- Liaise with internal teams and external stakeholders to ensure seamless service delivery and issue resolution.

- Build and maintain positive relationships with clients, customers, and relevant partners.

- Accurately complete administrative tasks such as data entry, record keeping, and updating internal databases.

- Ensure all customer information is accurate and up to date in line with organisational standards.

About You

You will be a positive, adaptable, and driven self-starter with a passion for providing excellent customer service and support. With experience in customer service, administration, recruitment or employment services you will bring your:

- Excellent phone manner for inbound and outbound calls

- Ability to analyse, interpret and follow guidelines and procedures

- Proven capacity to meet set targets and KPIs

- Passion for working collaboratively and consultatively with internal and external stakeholders

- Experience influencing and negotiating within a complex and fast-changing environment

- Strong attention to detail and proven accurate and efficient data entry skills

- Demonstrated high level of computer literacy across a range of programs

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

The MEGT Commitment

At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.

Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.

How to Apply

Ready to find your ME with MEGT? Click ‘Apply’ to submit your application.

If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at recruitment@megt.com.au or call 1300 634 863.

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