Service Coordinator Aged Care

An industry-leading and dynamic Care provider, Care Connect is proudly a not-for-profit, approved Home Care Package provider that understands how important it is to remain independent at home. Our collaborative, authentic and talented team enhance people's quality of life each and every day. You can be part of it

We are offering a full-time, 12-month max term position for an experienced and enthusiastic care professional, dedicated to providing exceptional support to our clients.

About the role…

As a Service Coordinator in the Aged Care team, you will be responsible for providing administrative support and resolving client requests within agreed service levels. You will work closely with clients, service providers, and internal teams to ensure timely and effective responses to inquiries and service needs.

This role is required to support the hours of operation across NSW. You will work collaboratively across the organisation and:

1. Liaise with clients, service providers and internal teams to coordinate and confirm services for clients
2. Maintain client expectations by providing efficient responses to all enquiries via phone, email and online portals
3. Maintain accurate records and documentation in line with Care Connect policies.
4. Ensure all client interactions are handled professionally and within service level agreements.
5. Identify and appropriately escalate client risk, health & wellbeing matters in accordance with authorised processes and quality standards

About You…

You will have experience in customer service, administration or coordination, with strong communication and time management skills. You have experience working in a high-volume, inbound phone contact environment with the ability to meet deadlines and solve problems under pressure. You are proactive, organised and comfortable using Microsoft Office.

A background in HCP/aged care or health/community services with care coordination is beneficial but not essential. Most importantly, you are passionate about providing exceptional support to clients and helping them maintain their independence. You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.

Minimum Qualifications:

1. Qualification or formalised training in Customer Service, Business Administration or equivalent
2. In the absence of a completed qualification, a minimum of 3 years' experience in a high volume incoming phone contact role or related field with a proven track record of exceeding client expectations

To be considered for this role you must have full Australian working rights, Current Police & Working With Children Checks – we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.

What's in it for you?....

We offer a competitive salary of $73,000 pa PLUS super PLUS maximise your salary as a not-for-profit employee by accessing Salary Packaging benefits to increase your take-home pay We value your work/life balance with a flexible working environment, 5 weeks Annual Leave, a passionate team and a caring, understanding work environment.

Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career. We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.

How to Apply

If this role sounds like you, apply by clicking the "Apply Now" button now Come and join the team

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.

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