Regional Customer Service Team Leader

3 weeks ago

Council of the City of Sydney, Australia AMA Group Full time

Overview

This Monday-Friday role is a full-time, permanent opportunity. Due to company growth, we are currently seeking an experienced, results focused Regional Customer Service Team Lead,to join our centralised team.This is a full time, permanent role based in Sydney (N/NE region). You will be flexible to travel between multiple Sydney sites.

Responsibilities

- Ensuring the environment is always customer friendly
- Providing a supportive work environment for all Customer Care Advisors.
- Investigation and reporting of customer complaints / queries.
- Internal stakeholder engagement.
- Recruitment, training and performance management for Customer Care team members.

To be Considered you will

- Have previous experience in a customer facing, fast pacedenvironment.
- Strive to achieve a positive customer experience in every interaction.
- Have high attention to detail.
- Be organised and have exceptional time management skills.
- Build rapport in person as well as over the phone.
- Work well in a team.

Additional information

We understand the value of flexibility and use technology and culture to support you and to help you work SMARTER

We know stability is what the skilled market is after. We also know your weekends are yours

Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places

To apply for this rewarding opportunity, please forward your email application, including Cover letter to smartjobs@capitalsmart.com.au

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