Receptionist - Maroochydore

6 days ago

Maroochydore, Australia LifeFlight Australia Limited Full time

At Fitness Cartel Health Clubs, we’re more than a gym – we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

The Role :

In this important role, you'll be the first face our members see when they enter the club. You will assist potential and existing members with heartfelt professional service, providing each person with a positive experience. This diverse role involves greeting members, answering phones, making protein shakes, and selling retail products.

Key Responsibilities:

- Greet and serve customers at the front desk and café.
- Answer calls, handle queries, listen to complaints, and direct members to the appropriate manager if needed.
- Use computer systems to look up member details, create access key tags, process purchases, and assist with class bookings.
- Help parents book their kids into Kid's Cartel when needed.
- Learn about our supplement and apparel ranges to assist with sales.
- Maintain cleanliness of the venue, ensuring the reception and café areas are tidy, shelves are stocked, and apparel is well displayed.
- Perform opening and closing duties efficiently.
- Follow directions, prioritize tasks, and complete duties promptly.
- Perform other related duties as required.

What you’ll need to succeed :

- Previous customer service experience with excellent communication skills.
- A positive, proactive attitude with a desire to learn and grow.
- A passion for health and fitness and an eagerness to work in the industry.
- Reliability, punctuality, professionalism, and good presentation.
- Strong work ethic, initiative, motivation, and adaptability.
- Computer literacy and ability to learn new systems.
- Ability to communicate policies and procedures effectively.
- Current First Aid and CPR certificates (or willingness to obtain).
- Flexibility to work hours aligned with gym operations (schedules provided in advance).
- Australian working rights.

What we'll offer you in return:

- A Thriving Culture: Be part of the fitness industry’s most exciting and rapidly expanding brand.
- Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
- FREE gym membership at all Fitness Cartel locations.
- Discounted rates at Merse Wellness Spas.
- Work in state-of-the-art clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.

How to Apply:

Click ‘APPLY’ to submit your resume and cover letter explaining your interest in working with Fitness Cartel and what you can bring to our team. Applications are reviewed as received, so apply today

Note: Only candidates meeting our criteria will be contacted. No agencies, please

About us

Fitness Cartel is committed to helping you become the best version of yourself. With plans to open 60 clubs by 2029, we aim to provide top facilities, excellent customer service, and a motivating atmosphere. Our clubs feature Reformer Pilates, weight zones, cardio areas, cycle studios, and child-minding services, supporting a diverse community from fitness enthusiasts to families. Join us and be part of our growing family.

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