Homelessness Case Manager

Anglicare Central Queensland Limited | Rockhampton

Up to $88,372p/a + super + salary sacrifice

Full Time or Part Time (38 hours per fortnight)

About the role:

At Anglicare Central Queensland, we believe that everyone deserves a safe and affordable home. As a leading not-for-profit housing provider, we’re passionate about building inclusive, thriving communities where people feel secure, supported, and empowered.

As a Case Manager, you will provide case management support to people who are homeless, at imminent risk of homelessness or housed but at risk of homelessness.

What will a typical day look like?

- Work closely with participants to develop, action and review case management plans to meet their individual needs.
- Provide practical and personal support, crisis budgeting, information, advice, and community referrals.
- Provide initial and ongoing assessment of participant needs, including risk assessments and safety planning as needed.
- Provide support that is proactive, persistent, reliable, practical, and comprehensive in a manner that is respectful of the dignity and privacy of individuals.
- Provide services in a way that maximises the participant’s capacity for independent living.
- Advocate and assist participants to access housing and specialist services for example, drug or alcohol, mental health, legal, domestic, and family violence.

Mandatory Requirements:

- Certificate IV qualifications in Community Services or similar.

Who we are:

Our truly local team of professionals have worked with people in Central Queensland for over 40 years to support them in living their best life. Anglicare CQ is a not-for-profit, purpose-driven organisation – and we give effect to that purpose through our staff. We endeavour to make the most ordinary things extraordinary – simply by doing them with the right people.

Anglicare CQ offers a diverse scope of interdependent and inter-related career paths which enables staff mobility and growth. Careers with Anglicare CQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services. We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.

What you will bring to the role:

- A passion and genuine desire to make a difference in the lives of Central Queenslanders.
- Proven ability to build and maintain relationships with a variety of stakeholders.
- The ability to identify and embed solutions.
- Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a fast-paced solutions-focused environment.
- Effective time management and organisational skills.
- A strong communicator, able to quickly build rapport and influence across a diverse range of people.

Other Requirements:

- Ability to obtain a Blue Card (working with children check positive notice or exemption)
- Ability to obtain a Yellow Card (disability services positive notice or exemption notice)

What are the benefits of working for Anglicare CQ?

We have a common purpose throughout our organisation to serve the people of Central Queensland, to help them live their best life. Anglicare CQ offers the opportunity to engage in meaningful employment and be part of a holistic team that supports people in our local communities.

- We offer attractive salary sacrifice to all part-time and full-time employees.
- We offer the opportunity to work within an organisation committed to social change.
- Full-time employees have the opportunity to accrue/utilise TOIL in line with office hours to increase flexibility.
- We have a supportive and pragmatic management team.
- Professional development and study are encouraged and supported.
- We offer a professional work environment filled with passionate, diverse and driven people.
- We provide access to health and wellness programs for all staff.

How to apply

If you're driven by purpose and want your work to directly change lives for the better, please submit your resume and covering letter (no longer than 2 pages) addressing the selection criteria outlined in the position description. Please indicate which position you are interested in being considered for.

Applications should be submitted by 8am, Thursday, 8 October 2025.

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