Frontline Service Manager

4 weeks ago

Brisbane, Queensland, Australia WHITEPAGE CONSULTANCY PTY LTD Full time
Byrne Ford is one of Brisbane's leading Ford dealerships, proudly serving the Kedron and greater Brisbane community with premium new and used vehicles, top-tier service, and genuine parts. With a strong reputation for customer satisfaction, quality service, and long-standing relationships, Byrne Ford is committed to excellence in every aspect of the car ownership journey—from the showroom to service centre. We are now seeking a Frontline Service Manager to join our dynamic team and help maintain the high standards our customers expect.

About the Role:
This is a full-time, on-site position based at our Kedron service centre. As a Frontline Service Manager, you will be the first point of contact for customers requiring vehicle service or repairs. You will lead frontline operations, ensuring smooth service scheduling, exceptional customer engagement, and efficient workshop coordination.

Frontline Service Manager – Byrne Ford, Kedron QLD

Full-Time | $75,000 – $85,000 + Superannuation

Key Responsibilities:

• Oversee daily service operations to ensure timely vehicle check-ins, repair schedules, and smooth handovers between front office and workshop teams.

• Manage service bookings and workflow allocation, ensuring mechanics and technicians are fully briefed and workloads are effectively balanced.

• Deliver exceptional customer service, handling queries, explaining service options, and ensuring all customers leave satisfied.

• Promote and upsell recommended maintenance packages, accessories, and extended service offerings aligned with customer needs.

• Ensure stock levels of service-related consumables and liaise with the parts department for timely availability of the required components.

• Maintain high standards of presentation and professionalism across the service reception and customer lounge areas.

• Review and implement service procedures and policies to improve efficiency, reduce errors, and support compliance with dealership and brand standards.

• Monitor service KPIs, customer feedback and staff performance, adjusting strategies to improve outcomes.

• Liaise with technicians and workshop managers to track repair progress and keep customers accurately informed.

• Handle escalated service issues in a calm, solutions-focused manner to uphold brand reputation.

Requirements:

• Minimum 1 year of experience in a similar service advisor, service manager, or automotive customer-facing role.

• AQF associate degree, Advanced Diploma, or Diploma in Business, Automotive Management, or a relevant field.

Personal Attributes:

• Excellent interpersonal and communication skills.

• Strong leadership and problem-solving abilities.

• Customer-centric mindset with a proactive attitude.

• Ability to work under pressure in a fast-paced environment.

• High attention to detail and organisational skills.

• Tech-savvy with basic knowledge of service booking software and CRM systems.

What We Offer:

• Competitive annual salary is between $75,000 and $85,000 plus superannuation.

If you are passionate about automotive service, thrive in customer-focused roles, and enjoy leading from the front, we would love to hear from you. Apply today to become part of the Byrne Ford family.

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