Product Support Sales Representative

Product Support Sales Representative page is loaded## Product Support Sales Representativelocations: Australia | CQ | Mackay - Hastings Parktime type: Full timeposted on: Posted Todayjob requisition id: JR117248**Company :**Hastings Deering (Australia) Ltd**About the Role**Our Construction Industries team is seeking a passionate and customer-focused **Product Support Sales Representative** (PSSR) to join our Central Queensland Support team. This is a permanent, full-time opportunity based in Mackay.Reporting to the *Product Support Sales Manager – Regional,* this role is pivotal in developing strong, trusted relationships with customers across a defined territory. You will deliver aftermarket solutions that support equipment performance and reduce total cost of ownership.**Key Responsibilities Include:*** Build and maintain trusted relationships with assigned customers, understanding their business drivers and service needs.* Develop and execute Account and Territory Plans in alignment with performance targets.* Own and manage the sales funnel using CRM to identify, track, and progress all parts and service opportunities.* Conduct equipment inspections (e.g., CTS, TA1/TA2) to identify health risks and generate proactive service opportunities.* Maintain accurate equipment and customer data in CRM, ensuring all interactions and issues are recorded.* Resolve parts, warranty, or service issues in collaboration with internal stakeholders to improve customer satisfaction and uptime.* Promote Caterpillar service offerings including CVAs, Repair Options, Rebuilds, and Digital Platforms (HD360, VisionLink, Cat Inspect, Cat Central).* Monitor competitive activity, fleet movements, and equipment age to identify new or at-risk opportunities.* Communicate our value delivery and business initiatives through regular meetings with key customer influencers.* Driving initiatives that demonstrate the value, capability, and quality of Hastings Deering’s business solutions to achieve budgeted parts and service targets.**About You**To be successful in this role, you will bring:* Minimum of five years’ experience in a customer-facing role within the heavy earthmoving or related industry.* Proven experience managing a large and diverse customer base with strong territory management skills.* Demonstrated ability to build long-term, value-driven relationships that enhance business outcomes.* Tertiary qualifications in Business, Commerce, Engineering, or equivalent experience.* Relevant trade qualifications (desirable).* Knowledge of Caterpillar products and Hastings Deering systems (desirable).* Proficiency in CRM systems and strong capabilities in sales execution, customer acquisition, and account management.* Strong communication, influencing, and problem-solving skills with a focus on customer experience.**The Benefits** Hastings Deering offers a wide range of benefits including:* A rewarding career with diverse opportunities.* A competitive remuneration package + commission structure + fully maintained support vehicle.* Salary Continuance Insurance.* Employee Assistance Program for employees and their families.* Discounts on private health, vehicles, travel and more.* A culture of inspiration, innovation, collaboration and execution.* Ongoing training & support to further your career.* Free on-site parking.* Annual salary reviews.**How to Apply** If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and either apply now or Celeste Middleton - *Talent Acquisition Partner* via celeste.middleton@hastingsdeering.com.au
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