Relationship Manager

Overview

We are REA Group. With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you are on your property journey, we help with every step – whether that’s finding or financing your next home. Our people are the key to our success, with a culture centred around high performance and care. We are purpose driven and collaborative, driving innovation and real impact. We are proud to have been named in Australia’s top workplaces and recognised as a Best Workplace for Women.

Where the team fits in

The Relationship Manager works in a cross functional team known as a HIVE, consisting of members who manage Specialist Sales, Success and Support. To our customers, you are their trusted advisor who facilitates connection with the right team at the right time to help their business thrive. To the wider Sales team, you are the person who brings them in on an opportunity at the right moment. You feel like you are winning when our customers are happy as you hand over quality leads to the right people at the right time.

When you join the Sales team within the Customer Group you join a wider group of people representing product, IT, sales and marketing, supported by PR, communications, HR, finance, legal – all the people you need to create products our consumers love and customers value. Realestate.com.au is the number one destination for people interested in property in Australia, and the team are passionate about what they do.

What the role is all about

- Manage and maintain relationships with a mix of tiered customers in a defined market or region, ensuring their needs are met.
- Identify customer needs and growth opportunities, engage and introduce relevant Hive team members to action.
- Grow revenue through product upgrades and maintain 100% product retention.
- Drive product and feature usage through quarterly business reviews and connecting customers with Customer Success.
- Maintain strong relationships with Hive team members across Specialist Sales, Customer Success, Customer Support and Sales Support.
- Drive a strategic portfolio and territory plan with Hive team engagement.
- Maintain and grow depth of relationship with key customers and execute effective customer engagement programs.

Who we’re looking for

- Someone who can build, manage and efficiently convert their own pipeline of opportunities within Salesforce.
- Someone with a proven track record of business development and sales skills – we are looking for hunters who chase targets.
- You are curious and a connector.
- You will know the importance of building relationships fast with internal stakeholders as well as customers.
- You will be a team player; no role is more important than another in the Hive.
- Any experience in SaaS is desirable.
- Knowledge of property and marketing methods is helpful.
- Advertising and online experience is highly desirable.
- Previous use of CRM systems.
- Looks at tricky situations through a solutions-focused lens.
- Retain customer base within cancellation and renewals targets.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

- A hybrid and flexible approach to working.
- Flexible leave options including birthday leave and purchase additional leave.
- Flexible parental leave offering for primary and secondary carers.
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
- Hackdays so you can bring your big ideas to life.

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you’ve got the skills, dedication and enthusiasm to learn but don’t necessarily meet every single point on the job description, please still get in touch.

Like a lot of companies, we have people who may try to misrepresent themselves in phishing attempts. Be cautious of offers of employment conditioned on transferring money for security checks.

Our corporate headquarters in Melbourne is a bright open space, open to possibilities.

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