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Office Administrator
4 weeks ago
Founded in 2017, Coastline Academy is the largest behind-the-wheel driver education company in the United States. Currently in 9 states and growing, we are a people-first, technology-centric company with a focus on transparency and efficiency. We are on a mission to rid the world of car crashes by teaching students to be safe and confident drivers for life.
About This Role:
The Office Administrator is a pivotal role responsible for assisting our Office Manager to ensure smooth office operations. This role involves a combination of administrative and logistical responsibilities, requiring exceptional organizational and communication skills.
Key Responsibilities:
- Ensure office supplies are stocked and necessary equipment is in good working condition.
- Maintain organization of office files and ensure proper completion of state-required documentation, including certificates and drive logs.
- Scan and upload documentation and mail as needed.
- Oversee office cleanliness standards and assist with cleaning tasks as needed to maintain a professional and welcoming environment.
- Serve as a secondary point of contact for resolving customer inquiries and concerns, ensuring prompt and professional communication.
- Provide exceptional support to customers by addressing scheduling, documentation, or service-related questions.
- Collaborate with team members to deliver consistent and positive customer experiences.
- Maintain a customer-first mindset, proactively identifying opportunities to enhance satisfaction and loyalty.
- Ensure all customer interactions align with company values and service standards.
Qualifications:
- Proven experience in office administration or a similar administrative role.
- Strong organizational skills with the ability to manage multiple priorities effectively.
- Excellent communication skills and the ability to collaborate with team members.
- Valid driver's license with a clean driving record.
- Proficiency in tools like Slack, Gmail, Google Sheets, Google Docs and office productivity software.
- Detail-oriented and committed to maintaining compliance standards.
- A proactive problem-solver who thrives in a dynamic environment.
- Ability to foster a collaborative and supportive team atmosphere.
- Strong multitasking skills and ability to balance administrative and operational responsibilities.
Physical Requirements:
- Must be able to sit for prolonged periods of time in a vehicle
- Must be able to see and hear during all weather conditions
- Must be able to bend, stoop, kneel, touch, feel
- Must be able to lift up to 25 pounds at times
We are an Equal Opportunity Employer. That means that we support diversity and inclusion and do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, orany other characteristic protected by federal or state law or local ordinance.
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