▷ Urgent Sr Customer Success Manager

Overview

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,300 customers, including Atlassian, NBCUniversal, Under Armour, Square, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Summer 2025 Report. Learn how to optimize your digital products and business at amplitude.com.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI):Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. As a Senior Customer Success Manager for our ANZ region, you are responsible for making sure that our customers are successful in achieving their product goals. As a dedicated resource on a portfolio of Enterprise customers in the ANZ region, you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude’s Customer Success strategy.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.

This is a 12 month Contract position

As a Customer Success Manager, you will:

- Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions
- Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs
- Plan and deliver value-based business reviews with customer executives
- Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude
- Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
- Project-manage the customer journey using internal and external resources as needed
- Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights
- Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights

You/'ll be a great addition to the team if you have:

- Proven ability to lead change management and strategically program-manage software adoption within sophisticated Enterprise organizations: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth
- A customer-focused mentality, along with passion and curiosity for our customers’ businesses and is needed to get to better business outcomes
- Strong technical aptitude with the ability to quickly learn and articulate complex products and concepts, combined with business acumen to understand revenue growth drivers within enterprise organizations
- Experience in fast-scaling SaaS environments where rapid growth and changing needs are frequent
- Familiarity with product analytics, data storytelling, and digital optimization
- Demonstrated ability to collaborate effectively with cross-functional teams such as Sales, Professional Services, and Support to deliver a seamless customer experience and drive product adoption
- Experience with leading EBRs (Executive Business Reviews) that are data-driven and outcome-focused

At a minimum, you need to have:

- 6+ years of prior experience in a Customer Success / Account Management role
- 3+ years working with Enterprise SaaS customers
- Experience handling approximately 20-30 customers with a book value of $6-8mm
- Willingness to meet regularly in person with local customers, travel to see customers in other cities at least once/month

Staying Safe - Protect Yourself From Recruitment Fraud

We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Demographic Questions - Australia

To help hold ourselves accountable to our diversity and inclusion objectives, please take a few moments to complete the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Why is Amplitude collecting demographic data? What is Amplitude trying to achieve by collecting this data?

Collecting demographic data is part of our commitment to inclusivity and fairness in the hiring process. Amplitude has made a commitment that all candidates experience a fair and equitable hiring process. As a data-driven company, we believe you can’t improve something if you can’t measure it. We are implementing methods to measure fairness in the Amplitude hiring process, and we need demographic data from applicants to achieve these goals.

As set forth in Amplitude/'s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

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