Parts Manager

2 days ago

Hastings, Australia Brandt Group of Companies Full time

ARE YOU LOOKING FOR THE NEXT STEP IN YOUR CAREER?

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. OurHastingsbranch is looking for an exceptional individual to join our parts department as a Parts Manager for our John Deere lineup for agricultural equipment. As a Parts Manager, you will be pivotal in the branch leadership team. You'll translate Division priorities into actionable objectives for the Parts Department, ensuring alignment with Brandt's commitment to exceptional customer satisfaction and operational efficiency.

Key Responsibilities

- Implementing and executing Brandt'sParts processes and procedures
- Developing and implementing branch-specific processes to help improve customer satisfaction and Branch profitability (typically related to the Parts Department but may also help integrate across departments)
- Ensuring employees are thoroughly knowledgeable of, and adhering to, Parts processes and procedures, resulting in high customer satisfaction, and appropriate inventory carrying costs and margins.
- Monitoring customer satisfaction to identify recurring issues and collaborating with employees and fellow managers to resolve the systemic problems.
- Managing workflow and Parts department costs, particularly labour costs, by ensuring appropriate levels of staffing, high productivity of technicians through adequate training and effective use of their time

About You

- Previous experience in a parts leadership role or as a parts technician, showcasing strong leadership abilities and a commitment to operational excellence.
- Passion for delivering exceptional customer service and driving satisfaction through effective Parts department management.
- Excellent interpersonal and communication skills are essential for building strong customer relationships and fostering a cohesive team environment.
- Strong analytical and decision-making abilities to resolve issues promptly and effectively.
- Collaborative mindset with the capability to motivate and mentor team members toward achieving departmental goals
- Familiarity with parts management in a busy shop environment, preferably within agriculture or related industries.
- A strong understanding of STIHL products is recommended.

Whats in it for you?

- A competitive remuneration package.
- An exciting leadership opportunity.
- Ongoing support and training.
- Opportunities for growth in your career.

Please note that we have multiple roles across our branches – for a full list, please check out our website: Brandt Careers | Jobs at Brandt.

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