▷ [Urgent Search] Senior Account Manager

Senior Account Manager page is loaded## Senior Account Managerremote type: Hybridlocations: Sydney - Chatswoodtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR001446We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.**Position Summary:**We are seeking a dynamic and experienced Account Manager to join our team. As an Account Manager you will be responsible for nurturing and growing relationships with our key clients. You will serve as the primary point of contact for client inquiries, issues, and escalations, ensuring a seamless experience and driving client satisfaction and retention. Your role will also include finding new business, cross sell opportunities and maintaining existing client relationships. This is a hybrid role; you will be expected to work 3 days in the Chatswood office and will be required to work variable hours to meet the demands of the role and the requirements of the prospects.**Key accountabilities and responsibilities:*** Build trusted relationships, understand client needs, and act as a strategic advisor through regular reviews and insights.* Drive revenue by developing account plans, achieving sales targets, and identifying upselling, cross-selling, and new business opportunities.* Work with internal teams to ensure client success, coordinate smooth onboarding, and support marketing campaigns and events.* Monitor account health, mitigate risks, maintain accurate CRM records, and stay updated on industry trends to guide clients effectively.**Key performance indicators:*** Achievement of monthly/quarterly targets, upsell and cross-sell revenue, and pipeline growth.* Retention rate and contract renewal percentage as key measures of long-term success.* CSAT scores and client feedback to assess relationship quality.* Number of client meetings, responsiveness, and overall account engagement.**Requirements:*** Bachelor’s degree (or equivalent) with proven success as an Account Manager or similar role in IT/SaaS, including managing mid-market accounts and longer sales cycles.* Strong communication, negotiation, and problem-solving skills, with a proactive, motivated, and resilient attitude.* Solid commercial acumen, understanding of SaaS metrics, CRM tools, and data-driven decision-making; industry knowledge (Hospitality, Manufacturing, NFP, Construction) is a plus.* Ability to build rapport with stakeholders up to C-suite level, handle multiple accounts with attention to detail, and thrive in a fast-paced, dynamic environment.The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
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