▷ (High Salary) Technical Support Officer

Salary: Level 2, $72,562 - $77,741 per annum (pro-rata) (DOE (SSO) CA 2024)

Work Type: Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time

We are seeking to establish a pool of Technical Support Officer for permanent and fixed term, full-time and part-time vacancies which may arise during the 2026 school year. Appointments may be offered at any time for vacancies that commence during this period.

Instrumental Music School Services (IMSS) is a large service provider which works across metropolitan and country primary and secondary schools, providing instrumental instruction to students from Years 3 to 12. In addition to weekly small group instrumental lessons, students have opportunities to participate in enrichment music activities which combine them working collaboratively, across year levels and with students from other schools. IMSS is guided by our school plan as well as overarching Department policies and procedures. Our vision at IMSS is to provide a rich environment where students have opportunities and pathways for inspiration, success in music and personal excellence.

IMSS teachers deliver lessons under the IMSS Whole School Teaching and Learning Program, developed from the WA Curriculum, The Arts (Music) and the IMSS Pedagogical Framework which includes the aspects Playing from Notation, Playing by Ear, Playing from Memory, and Improvisation. IMSS teachers are supported to deliver the teaching and learning program including common assessments which inform ongoing teaching practice. Effective and educative feedback to students, parents, and schools via assessment and reporting is an essential element of the role. Instrumental lessons are delivered alongside the classroom music program and supported by the host school.

The Role

The suitable applicants will ideally promote a collaborative, positive approach in providing opportunities for all staff and students to achieve the best possible outcomes. They will ideally be pro‑active and innovative in Information Technology processes and systems and have excellent Customer Service skills.

The suitable applicants would provide advice on technical issues and collaborate with administration to maintain and develop the network system. Also, they should provide technical support and training to all users throughout the school site on various software applications and provide access to systems and resources.

Applicants should display the ability to deliver high‑quality customer service when assisting clients with technical issues in both online and in‑person settings.

Applicants should have the ability to deliver effective technical support to clients and to coordinate the management of school devices using MDM or similar systems.

The suitable applicants will also support the school’s cybersecurity and compliance requirements by maintaining secure systems, applying updates, and ensuring adherence to Department of Education data protection policies. They would assist with the administration of cloud‑based platforms such as Microsoft 365, OneDrive, and SharePoint, including user management, permissions, and troubleshooting. In addition, they will manage and respond to ICT incidents in a timely manner, coordinating with relevant staff and external support where necessary to maintain system reliability and minimise downtime.

Suitable applicants would also be responsible for creating and maintaining clear, step‑by‑step video tutorials and PDF guides to support both technical and non‑technical users in understanding ICT processes and systems.

In this role, the suitable applicants would be responsible for the installation, troubleshooting, and ongoing maintenance of information systems and ICT equipment in accordance with the school business needs and Department of Education policies and guidelines. This includes maintaining accurate records of ICT assets and resources and the development, implementation, and monitoring of a replacement plan.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one (1) being your current line manager.

Step 2: Attach your documents

Your application should include:

- A CV outlining your employment history and professional learning summary relevant to this position

- A three (3) page statement addressing the following selection criteria as outlined in the attached JDF

- Demonstrated verbal, written and interpersonal communication skills with the ability to liaise effectively with staff at all levels.

- Demonstrated conceptual and analytical skills, including the ability to develop innovative solutions to information technology problems.

- Demonstrated ability to install and maintain network systems incorporating the Internet and Electronic Mail.

- Demonstrated organisational skills to develop effective administrative practices and the initiative to work with minimum supervision

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Eligibility

- To work with us, you must be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.

- Obtain a valid Working With Children Check before you start.

- Consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

Position Title

Technical Support Officer

Agency

Department of Education

Location

Maylands

Unit/Division

South Metropolitan Education Region

Branch

Instrumental Music School Services

Position No. Pool Ref

SS/SS1001968

Closing Date

4.30pm (AWST) on Monday, 3 November 2025

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