Application Implementation Consultant, Services

Job Location (Short): Melbourne, Australia

Workplace Type: Hybrid

Business Unit: SIG

Responsibilities

Develop, improve, and use Quality, System Build, Testing and Transition plans to meet contractual commitments including time frame, quality, and cost dimensions. Application Implementation consultants are required to:

- Maintain a lead role as Product Specialist in support of customers and the sales function
- Define and deliver configuration requirements to customers
- Gather and translate business and technical requirements
- Configure and implement the applications at a high quality
- Actively participate in software configuration planning and management
- Proactively communicate all design, build, testing and quality risks, assumptions, and dependencies for timely escalation
- Escalation-point for support team (Level 3 Application Support Specialist) as needed to deliver the contracted response times at various severity levels during project delivery
- Participate in pre-sales activities as required
- Assist in the preparation of quotations and tender process responses such as EOI’s, RFT’s, RFQ’s as required
- Work across understanding of release and configuration management
- Writing technical documentation and other reasonable tasks as directed from time to time

Education / Qualifications

SKILLS AND ABILITIES

- Ability to write technical and business documentation
- Excellent listening, questioning and presentation
- Strong customer service focus and communication skills (written and verbal)
- Strong analytical, problem solving and technical skills
- Business Analysis skills advantageous
- Enjoy working with, installing, configuring software
- Strong database skills
- Effective time management and conflict resolution skills
- Ability to deliver problem resolutions under pressure at customer-site
- Ability to negotiate transition through customer testing to production, training and then maintenance and SLA’s
- Consulting skills necessary
- Leverage business and technical acumen to nurture client relationships
- Ability to communicate issues and resolutions clearly
- Time management, expectation setting and prioritisation skills to manage multiple requests and stakeholders
- Technical competence in current market computing technologies
- Conduct training sessions and running customer workshops (nice to have)

- ATTRIBUTES REQUIRED

- Self-motivated and enjoys autonomy
- Passionate about software and technology of all sorts, even outside of work
- Natural confidence in customer-facing role (remote and in person)
- People orientated with positive interpersonal skills
- Excellent interpersonal skills and the ability to work in a busy environment
- Diligent, collaborative, and great team player
- Performance driven, outcome focused and operates with a sense of urgency
- Highly ethical; has quality awareness
- Strong, demonstrable problem-solving skills
- Seeks accountability and feedback
- Actively addresses problems and often innovates
- Teamwork and flexibility to work beyond set role for the benefit of the overall team
- Submit all project work and in-progress updates in a timely manner
- Sound understanding of the commercial impact of activity on profitability
- Demonstration of Hexagon’s core values of professional, engaged, innovative, customerfocused, profit driven and entrepreneurial

POSITION SPECIFIC COMPETENCIES

- This role requires the successful candidate to pass National Police Record checks.
- Domestic and International travel may be involved
- Be available for the 24 X 7 on-call support roster on a mutually agreed case by case basis
- Working knowledge across C#, ASP, .Net and WPF User Interface modification (not essential)
- Understanding of testing, ability to conduct smoke testing (not essential)
- Knowledge of operational workflows within I/CAD and InService (nice to have)

QUALIFICATIONS

- Tertiary level qualifications in Software Engineering or equivalent
- Certification in SQL Server, Oracle or similar databases will be highly regarded
- Successful track record in implementation of software delivery life cycle projects
- Demonstrated understanding of the Software Development Life Cycle (SDLC)
- Strong relational database knowledge and proficiency in writing SQL including SQL Server Mirroring and Always-On and Oracle RDBMS including Data Guard
- Competent in SQL, XML, Scripting, Windows Desktop, Windows Server, Citrix, IIS, Cloud, Windows Operating Systems (workstation and server) and IP Networks
- Ability to use and interact with VSTS, TFS, SVN, GIT and Visual Studio and related tools

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon’s Safety, Infrastructure and Geospatial (SIG) division provides mission-critical and business-critical solutions to governments and service providers for smarter and safer communities, better public services, more reliable infrastructure, and improved resilience of vital services through patented leading location intelligence technology.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.

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