Site Reliability Engineer

About Ticketek Entertainment Group

Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners

About the Role:

We are hiring a Site Reliability Engineers to join TEG's Technology department and champion the reliability and scalability of our global live entertainment platforms. In this role, you will apply software engineering principles to operations, proactively enhancing system reliability and preventing outages to deliver seamless experiences for our customers across our global ticketing platform.

What does a day in the life look like?

- Proactively guard the health, availability, and performance of TEG's critical global production systems.
- Engineer and automate robust monitoring and auto-healing solutions to proactively prevent outages and meet service level objectives (SLOs).
- Drive Infrastructure-as-Code (IaC) principles for provisioning and deploying our highly available, scalable platforms.
- Lead critical incident response efforts, ensuring rapid resolution and restoration of platform stabilitty
- Provide technical leadership during major incidents, focusing on swift problem analysis and effective communication to stakeholders.
- Transform incidents into progress by conducting deep post-mortems and driving the implementation of strategic preventative measures across various teams.
- Build and maintain high-performing, fault-tolerant distributed systems emphasizing resiliency and efficiency.
- Elevate operational maturity by continuously improving processes, tooling, and efficiency across the department.
- Champion operational excellence and shared responsibility, collaborating with development and other teams to improve processes and tools.
- Innovate system design by evaluating and integrating new technologies to enhance reliability, scalability, and security.
- Mentor and coach colleagues, elevating the overall reliability engineering capability and maturity of the Technology department

About You

Essential experience & skills

- Mastery of highly available, fault-tolerant AWS system design and management.
- Strong foundation in AWS networking (VPC, Route 53) and security best practices.
- Proficiency in key scripting languages (Python, Bash, PowerShell) for automation.
- Proven ability to perform effectively under pressure, managing high-volume tasks and meeting tight deadlines
- Minimum of 3 years of prior SRE or DevOps experience.
- Expert knowledge of fundamental infrastructure concepts (Networking, Containerisation, Virtualisation, DNS)
- Working familiarity with key CI/CD and Infrastructure-as-Code tools (e.g., Terraform, Ansible, Jenkins)
- Excellent verbal and written communication skills

Desirable Experience & Skills

- Hands-on experience with the ELK Stack or advanced monitoring tools (Prometheus/Grafana)
- Relevant AWS certifications (e.g., AWS Certified SysOps Administrator or DevOps Engineer – Professional).
- Demonstrated ability to optimise AWS costs while maintaining performance and reliability

Here’s a taste of what TEG offers:

- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team

Equal Opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*

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