▷ [2/11/2025] Digital Experience Analyst

To work with us, you must be an Australian or New Zealand citizen or permanent resident.

Substantive Equality Statement

Lotterywest and Healthway strive to create a hopeful, healthy, connected and sustainable community life for all Western Australians, where diversity is encouraged, and everyone is respected, welcomed, supported, and treated equally. We value the strength of a diverse workforce and view inclusivity as essential to our success. We are committed to fostering a respectful and inclusive workplace and community that encourages employees to be themselves.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+ and people with disability.

The Organisation

Lotterywest is uniquely the only Government owned and operated lottery in Australia. We have supported the community for over 90 years with the purpose to operate a responsible and sustainable lottery that leaves an enduring positive impact for WA.

Lotterywest is also the employing agency for Healthway, the only State Government department dedicated to health promotion. For over 30 years, Healthway has funded projects and research to inspire Western Australians to live healthier lives.

What we Offer

Being part of Australia's only government-owned Lottery comes with a lot of responsibility and we wouldn’t have it any other way. We own the outcome of our actions and by directly contributing to player safety and a more hopeful community life for Western Australians, working at Lotterywest is naturally rewarding for all involved.

Our workplace strives to provide an environment for you to feel valued and supported, so that you can help create the kind of positive impact we want to see.

Our employee benefits include:

- A flexible work environment, with the option to work full time in the office or up to two days remotely.

- Four weeks annual leave, with the ability to purchase up to 10 weeks additional leave.

- Additional public service holidays

- A workplace that is committed to ensuring you pursue professional development opportunities

- An active employee wellbeing program, with a variety of social and wellness events.

- Quarterly volunteering leave entitlement

- Access to become a Fitness Passport member

- A central Head Office location in the heart of Subiaco, with excellent access to public transport, a range of public parking options and end-of-trip facilities for staff choosing to cycle, run or walk to work.

Job Profile

Reporting to the Senior Digital Product Manager, the Digital Experience Analyst contributes to the delivery of a safe, accessible and engaging online experience to enable customers to play with confidence across Lotterywest’s Play Online digital platforms. The Digital Experience Analyst plays a key role in and is responsible for analysing player data and trends to inform and guide continuous improvement activities across both web and online channels. The role has the following key areas of focus:

- Player Insights and Analysis

- Channel Performance and Engagement

- Research and Reporting

- Stakeholder Engagement and Communication

Mandatory Requirements

Police Clearance

- Demonstrated experience in a digital experience analysis role in a mid‑tier organisation or complex and changing environment.

- Demonstrated ability to analyse digital data and user behaviours to generate insights that inform and improve the online customer experience.

- Demonstrated knowledge and experience using digital analytics tools (e.g. Google Analytics 4, Looker Studio, Clarity), A/B testing platforms, and data visualisation tools to analyse and produce robust tracking and measurement processes.

- Demonstrated ability to map and analyse digital customer journeys using CX frameworks to identify opportunities for data‑informed experience improvement.

- Well‑developed written and verbal communication skills, with the ability to translate complex data into accessible insights for a range of audiences.

- Demonstrated ability to work effectively with diverse teams to share insights, gather input, and influence positive change.

- Well‑developed analytical, conceptual and problem‑solving skills to formulate possible solutions and recommendations to address complex business problems and issues.

Want to know more?

If you are driven to succeed and drive change within our organisation and in the WA community, we’d love to hear from you. To be sure this role is right for you, please read the attached job description.

Applying for a State Government role can look a bit different, so we do encourage you to read the attached Job Application pack to ensure your application sets you up to succeed.

Suitable applicants may be considered for future similar employment opportunities during the nexttwelve (12) months at Lotterywest.

For Further Job Related Information

Enquiries about the role can be directed to Martina Ellis, Senior Digital Product Manager on 0448 770 110.

Join Lotterywest

Applicants are required to apply online and need to submit the following documents in Word or PDF format only:

- A current resume/CV

- A cover letter of no more than two (2) pages addressing your ability to meet all of the essential selection criteria outlined in the attached job description.

To submit your application, please click on the Apply for the job button.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact:

Brittany Grimley, Human Resources Business Partner on (08) 9488 6492.

Unfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and time.

Protecting your Privacy

Lotterywest will only contact you from the official @lotterywest.wa.gov.au domain. If you receive any emails from any other domain asking for your personal information, you should not respond to them. If you receive what appears to be Lotterywest communications not from the official domain, please send an email with the details to HumanResourceServices@lotterywest.wa.gov.au

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