
Tier 3 Technical Support
15 hours ago
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Select how often (in days) to receive an alert:
Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
What you’ll be doing
- Remain attuned to the needs of frontline teams and customers, ensuring their concerns are addressed effectively.
- Leverage data and insights to quickly identify and resolve issues.
- Communicate major issues clearly and promptly to maintain service and operational continuity.
- Support key programs of work by contributing as a Subject Matter Expert on products, processes, and systems.
- Act as a point of escalation for complex or unresolved issues that require advanced technical, product, or process knowledge.
- Participate in UAT, BRT and PIT to identify and resolve defects before they impact our people, customers, or operations.
- Identify opportunities for process and training improvements, and ensure our frontline teams have the right knowledge to succeed.
- Monitor data and insights to proactively spot issues, resolve anomalies, and mitigate risks to our people and customers.
- Ensure business and service continuity during planned or unplanned issues.
- Share updates and knowledge on products, networks, and systems to enable our frontline to deliver exceptional customer service.
- Build and maintain strong relationships with stakeholders across frontline, leadership, product, and network teams.
- Work collaboratively with coaches, leaders, and analysts to improve process consistency and drive a customer-centric culture.
- Contribute to a culture of continuous improvement and champion the Optus values and behaviours every day.
What we’re looking for:
- Strong problem-solving skills and the ability to handle complex escalations.
- Knowledge across products, systems, and networks, with experience in customer contact channels a plus.
- Collaborative mindset and ability to influence across teams and stakeholders.
- Proven ability to work collaboratively within a team to drive positive outcomes.
- Outstanding communication skills to keep collaborators informed and engaged.
- Strong analytical skills to identify root causes and propose timely solutions.
- Ability to handle complex blocking issues necessitating strong technical and product understanding.
- Passion for improving customer and employee experience.
Perks we love at Optus
- 3 days in the office, 2 days remote – with flexible hours to suit
- Inclusive carer neutral paid Parental Leave of up to 16 weeks.
- Competitive leave including 2 'Connected Leave' days.
- All Optus colleagues have access to resources, webinars, and support via the ‘Parents at Work portal’.
- Own your growth by accessing an extensive online and facilitator-led learning catalogue.
- Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.
- Vibrant campus life, with facilities including restaurants, cafes, gymnasium, GP, and post office.
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please emailAccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
#J-18808-Ljbffr
-
Tier 2 Technical Support Engineer
5 days ago
Sydney, New South Wales, Australia Armis Security Full time $90,000 - $120,000 per yearTier 2 Technical Support Engineer This is a role for those based in Sydney area The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working...
-
▷ [Immediate Start] Tier 3 Technical Support
1 week ago
Sydney, Australia Singtel Group Full timeSelect how often (in days) to receive an alert: Optus takes charge of the future by innovating with new technology and investments, embodying a challenger spirit. As an Tier 3 Technical Support, you will play a pivotal role in energizing our operations with insight and capability. You will work closely with the Channel Support group to ensure our frontline...
-
Tier 2 Technical Support Engineer
4 weeks ago
Sydney, New South Wales, Australia Armis Security Full timeTier 2 Technical Support Engineer - AustraliaArmis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the...
-
Tier 2 Technical Support Engineer
4 weeks ago
Sydney, New South Wales, Australia Armis Security Full timeTier 2 Technical Support Engineer - AustraliaArmis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the...
-
Senior Technical Analyst
15 hours ago
Council of the City of Sydney, Australia CYOS Solutions Full timeApplication closing date: Tuesday, 30 September 2025 • 11:59pm, Canberra time Estimated start date: Tuesday, 28 October 2025 Location of work: NSW Working arrangements: Hybrid working arrangements (i.e. a combination of onsite attendance at an AEC office and remote working) will be considered at the discretion of the Hiring Manager with a typical 3 days...
-
Council of the City of Sydney, Australia Thomson Legal Full timeOverview Exceptional opportunity for a Banking & Finance Lawyer to make the move to New Zealand- This role can be based in Auckland or Wellington. Role Profile - Our client is a top-tier New Zealand firm and their banking practice is regarded as the market leader for the region. - Work on offer will include: sustainable finance, acquisition and leveraged...
-
Council of the City of Sydney, Australia ASX Full timeCustomer Technical Support Specialist - 12 Month Max Term page is loaded## Customer Technical Support Specialist - 12 Month Max Termremote type: Hybridlocations: Sydneytime type: Full timeposted on: Posted Todayjob requisition id: JR100636# **ASX: Powering Australia's financial markets**# When you join ASX, you’re joining a company with a strong...
-
Business and Technical Support Officer
1 week ago
Council of the City of Sydney, Australia Aboriginal Health Council of Western Australia Full timeOverview - Provide administrative and technical support to the Health, Building and Regulatory Services Department - Enjoy a rostered day off approximately once every 3 weeks - Permanent position About Us City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse...
-
Technical Educator
2 weeks ago
Council of the City of Sydney, Australia PharmaCare Group Full timeBioMedica is a natural health company dedicated exclusively to the needs of practitioners in clinical practice. Founded by naturopaths, BioMedica has created a product range and support structure to exclusively serve the needs of the professional holistic practitioner. Based in Alexandria, we are a close-knit team passionate about the importance of quality...
-
Technical Consultant
2 weeks ago
City of Brisbane, Australia Esri Australia Pty Ltd Full timeOverview We deliver the best GIS solutions in the world, with the brightest minds on the map. What are the issues that matter most to you? Climate change, national security, disaster response? At Esri Australia you will work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the...