Customer Experience Technician

4 weeks ago

Adelaide, Australia Haier Smart Home UK&I Ltd Full time

Customer Experience Technician page is loaded

Customer Experience Technician

Apply locations Adelaide, Australia time type Full time posted on Posted 30+ Days Ago job requisition id REQ-22376

The Role

Fisher & Paykel is an iconic Australasian brand, a global company with a strong design heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

The Opportunity:

We recognise the unique skills of specialistAppliance Service Techniciansand we are now looking for a high calibre technician to join our Adelaide team. If you are sustainably minded, we want you to use your knowledge to repair appliances and/or air-conditioners quickly to work closely with our long-standing customers.

Would you like:

- A competitive salary plus incentives
- Tools of the trade - Van, Tools, Uniform, Phone etc
- Continuous Training, Development and Support
- Career Progression

You will carry out professional quality service repairs directly to our customers at their residence or in the workshop. A major benefit within this role is flexibility as it supports a "work out of home" model which means you do not have to travel each morning or night to the workshop.

Your Key Responsibilities:

- Repair and fully test the operation of the product ensuring full customer satisfaction
- Develop and maintain superior product knowledge through all training media, service manuals and training sessions
- Complete all paperwork and documents related to service work and cash collection
- Maintaining and managing van stock of spare parts inventory

Experience Required:

- Electrical License or Restricted Electrical Workers License (Disconnect & Reconnect Appliances) preferred, industry experience as a minimum
- Strong communication skills and strong PC skills
- Provide premium customer service
- Be self-motivated with a positive, friendly approachable nature

If you would like to help deliver us a premium customer experience and join a continuous growing and developing global company, please apply now and let's get you an interview

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world.

The best innovators don’t just understand technology, they understand people. We design technology that enriches and improves people’s lives. By challenging conventional appliance design these world-first technologies have changed the way we live forever.

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