QLD | Restoration State Manager

- Looking for a challenge within the Insurance/Building Industry?
- We want to talk to you

About the Company

Linx Contents & Restoration Services is a market leader when it comes to insurance restoration services in Australia. As a part of the Bay Building Group, which has been operating nationally for 35+ years, we have specialised in restoration works to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage.

About the Role

We are looking for a highly motivated and experienced person to join our dynamic team to further lead, develop and grow our QLD restoration business.

The successful applicant requires experience across both site-based restoration projects and restoration management. The ideal candidate should also have current relationships with industry contacts, across either or both the insurance and or facility management restoration industries.

Position Purpose:

The Restoration State Manager oversees a Restoration team who are required to deliver restoration outcomes for multiple small, medium to large domestic and commercial restoration projects within the Insurance and Facility Management industries.

The Restoration State Manager will oversee multiple staff (and their assigned project outcomes) and is ultimately responsible for site-based estimating and supervision work and the wider operational management of the business, such as quality assurance, timeliness, safety and the regions business commercials outcomes (P&L).

The Restoration State Manager will also work alongside a national team who support national clients, from a project coordination perspective, with this team being managed by the restoration operations manager.

Key Relationships:

- Position reports to: Executive General Manager | Restoration
- Key internal relationships:

- EGM Restoration

- CFO/Finance Team

- Operations Manager | Restoration

- Business Services Team

- WHS Manager

- Project Coordinators

- Technicians

- Key external relationships:

- Partner Contractors

- Suppliers

- External Consultants

- Clients

- Customer (insured or representative)

- Industry bodies

Key Deliverables and Accountabilities:

- New Job Opportunities/Business Development
- Revenue
- Job Cost Margin (JCM)
- Customer Experience
- WHS Compliance
- Aged Receivables

Key Competency:

1. Planning and Organising
2. Technical Knowledge

Must be able to plan & organize the work of core tasks using goal setting, objectives, and targets, creating work schedules to achieve the tasks, functions and results/outputs required of the role. Must be able to develop and coach others and constructively review the work of others to improve and advance the skills, knowledge and performance levels of those who report to them.

Must be able to apply the technical knowledge and skills required in the job role and responsibilities to achieve the expected outputs.

Position Requirements / Selection Criteria:

- Proven skills in both domestic and commercial reinstatement works
- Experience working directly with clients, building consultants, and all construction related trades and suppliers
- Ability to handle multiple projects simultaneously with conflicting priorities.
- Interpersonal skills to deal with both internal and external customers building long term relationships
- People management skills to effectively lead and drive team outcomes
- Able to develop business through quality service delivery

Knowledge and Experience:

- Experience in the insurance repair industry is essential
- Thorough understanding of the construction process, critical inspection points, permit and WHS requirements
- Understanding of relevant Building codes and Australian standards and State legislation
- Track record of establishing and maintaining long term relationships/accounts
- Previous experience in interacting with multiple stakeholders at different levels
- Proven Business Development experience within the Insurance industry.

Our company places a strong emphasis on building long-standing working relationships. More than just a business, we maintain a caring attitude towards all our employees, understanding and encouraging staff commitments to family and leisure. We appreciate that all our people are vital links in the chain and without them we would not be where we are today.

If you feel you have a positive attitude, required skill set and passion to achieve, please APPLY NOW as we would be happy to hear from you.

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