▷ (1/11/2025) Customer Service Representative - Bethanie Home Care

Community | Administration / Support / Service, Customer Service / Call Centre

Bethanie is a leading not for profit aged care provider based inWestern Australia. For over 70 years, we have been empoweringageing Australians to lead their most meaningful lives byrecognising ‘old age’ as a positive force in societyand giving a voice to those who have seen it all and live to tellthe tale.

We’re on a mission to create a better world not just forageing Australians, but their communities as well, and we believethat to make this difference, you need the right people by yourside.

We are currently seeking a Customer Service Representative to support our Bethanie Home Care Team.

As a Customer Service Representative, you will provide a supportive and professional service environment for our customersand employees. You will also undertake a variety of administrative duties.

We are looking for a motivated and enthusiastic individual who has the desire to contribute and make a difference to ourcustomers’ lives.

This role is offered on a casual basis (minimum 3 days per week with potential to work 5 days as required) to provide leave coverage across the team and is based at our Support Services Office on Hay Street in West Perth.

About You

You’re proud of delivering fantastic customer service and have previous experience within a high volume call centre or customer service environment. You will also bring:

- Strong communication, data entry and attention to detail skills

- Proficiency with MS Office products, and / or client management systems

- Strong critical thinking skills and the ability to work across multiple computer systems with ease

- A proactive approach to building rapport and providing empathy and understanding to customers and employees

- A team player attitude as well as the ability to work autonomously

- An excellent phone manner as well as well developed customer service, time management and problem-solving skills

- Willingness to uphold the Mission, Vision and Values of The Bethanie Group

- Willingness to obtain relevant vaccinations

- Current National Police Clearance (or willingness to apply for one)

The Role

- Handle all inbound Home Care related customer and employee service enquiries

- Provide assistance to, support and liaise with internal employees and departments

- Respond to internal and external enquiries via phone, face to face and email

- Complete associated functions and administrative tasks

Working with Bethanie

Many of us work because we want to make a difference. As a company, we know we can only do this by providing our people with the best education, facilities and support to make a truly fulfilling career, feel fulfilled.

As well as being part of an engaging and caring workenvironment, you will also have access to the following benefits:

- Salary packaging up to $15,900 per annum + up to $2,650 for meals and entertainment. Salary packaging allows you to pay for your expenses with money from your salary before tax is taken out. Pay less tax, and your take home pay increases

- A rewarding career with a supportive culture

- Access to discounts on everyday purchases from leading brands for groceries, clothing, travel, household appliances and entertainment

- A comprehensive mental health and wellbeing program and free flu vaccinations each year

- Professional development and training opportunities

- A focus on flexibility and work life balance

To Apply

Please click on the link to upload your CV before the closing date - 14th November 2025. We hope to interview sooner so don’t delay

Our application process will consist of an additional questionnaire to be completed in order to finalize your application. If you require any further information, please contact our Talent Acquisition Team on 131 151.

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