Solutions Engineering Team Manager

Location

Sydney, Australia

Employment Type

Full time

Location Type

Hybrid

Department

Customer

Location : Sydney, NSW (Hybrid)

About Us

At Relevance AI, our mission is to empower anyone to delegate work to the AI workforce.

We’re building a new type of automation platform, for anyone to create and use AI agents that can replicate human quality work, decision making and collaboration.

We are scaling fast to meet unprecedented customer demand and we need exceptional talent to help us grow. If you’re ready to be part of a trailblazing company at the cutting edge of AI, this is the place for you.

The Role

As our Lead Solutions Engineer, you’ll take on a pivotal leadership role within our Sydney-based Solutions Engineering team. You’ll guide a growing team of SEs across both pre-sales and post-sales phases - supporting enterprise clients and delivering impactful AI agent implementations.

You will provide mentorship, team oversight, and technical leadership, while ensuring seamless project delivery and operational coordination. This role is ideal for someone ready to step beyond senior individual contributor work into a role that shapes team culture, scales process, and drives strategic delivery.

Your impact

- Lead the day-to-day operations of the Sydney Solutions Engineering team, including project oversight, cross-functional alignment, and knowledge sharing.

- Support pre-sales and post-sales activities, guiding customer engagements from discovery to successful AI agent implementation.

- Serve as a technical and strategic mentor, ensuring consistent upskilling and alignment across the team.

- Onboard new team members and develop structured onboarding processes to scale our SE team effectively.

- Act as the go-to pulse-check for team health and delivery cadence - proactively resolving blockers, balancing workloads, and reporting operational status.

- Drive hands-on impact by joining key customer projects, accelerating implementations and technical success.

- Coordinate with leadership to help prioritize projects and improve internal tooling, processes, and delivery frameworks.

- Conducting weekly team check-ins and fostering a culture of support and excellence.

What We’re Looking For

- 5+ years in solutions engineering, technical consulting, or forward-deployed engineering - especially in automation, AI, or SaaS environments.

- Proven leadership experience, including team mentorship, reporting, and operational oversight.

- Expertise in AI agents, automation platforms, or workflow orchestration. Experience in both pre-sales and post-sales contexts is highly valued.

- Strong technical fluency with Python, APIs, and LLM prompting - you can handle implementations hands-on and troubleshoot efficiently.

- A collaborative, customer-first mindset, with exceptional communication and problem-solving abilities.

- Ability to translate complex technical concepts into strategic value for business stakeholders.

- Comfort working in a fast-paced, high-growth startup environment with rapidly shifting priorities and team dynamics.

Why Join Us?

- Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward.

- We're guided by our five values: truth-seeking, being empathetic, putting the customer first, iterate extremely fast, and building memories.

- We’ve set high standards in our high-trust, low-ego environment. We hire exceptional people to do the best work of their lives. In return, we reward our people with competitive salaries, equity stake, unparalleled professional growth, and career-defining opportunities.

- Relevance AI is well-funded by leading investors, including Bessemer Venture Partners, Insights Partners, Peak XV, and King River Capital.

- As an early team member, you’ll play a key role in shaping our future—including our culture, ways of working, and even the benefits we offer. We’re laying the foundations now, and your ideas can help define what comes next.

Benefits

- 4 Weeks Annual Leave – Take time to recharge with 20 days of paid vacation

- ESOP – Employee Stock Ownership Plan so you can grow with the company

- AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills

- Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent

- Milestone Merch – Celebrate your work anniversaries with customised Relevance AI swag

- Team Meals – Enjoy free Friday lunches, Uber Eats dinners, and regular catered office lunches

- ???? Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter

- Social Clubs – Share your hobbies and interests by joining or starting a club with your teammates. A few clubs we already have are hiking, chess, and board game nights. We also have a social committee you can join—new ideas are always welcome

- Snacks & Drinks Galore – Stay energised with a wide selection of snacks and a fully stocked fridge of drinks in the office

- Community Events – As the home of the AI workforce, we regularly host events featuring thought leaders, industry partners, and the wider community—right at our office, so you can join straight after work

- Sonder EAP – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program

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