Financial Crime Analyst

5 days ago

City of Brisbane, Australia Great Southern Bank (Formerly CUA) Full time

Overview

Financial Crime Analyst (Fraud)

As the Financial Crime Analyst (Fraud), you will play an integral part in the prevention, detection and investigation of fraud impacting our customers. You will work closely with customers who have been impacted by fraud, discussing the details of the event while using various investigation techniques to gather information in an efficient and effective manner. This is a 12-month max term contract located at the Brisbane Head Office.

Responsibilities

- Liaising with customers via phone and email, who have been impacted by fraud, with a strong focus on providing education and exceptional service
- Preventing, detecting, and investigating fraud across all lending channels, including personal loans, credit cards and home loan applications
- Maintaining a strong focus on the identification and reporting of fraudulent activity across all products and services while ensuring fraud losses are minimised through prompt detection and recovery actions
- Conducting comprehensive and detailed investigations in accordance with process and reporting requirements

Requirements

- At least 2 years’ experience in the financial services industry or a similar role
- Demonstrable experience and/or exposure to criminal investigation techniques including evidence management and presentation
- Demonstrated consumer lending experience will be held in high regard
- Ability to work in a fast-moving, constantly changing environment, including autonomously with minimal supervision

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

Apply and Contacts

Questions? Please contact our Talent Acquisition team at careers@gsb.com.au

Applications will close on, or before Friday 26th September 2025

Statement

At Great Southern Bank, we/'re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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