Volunteer Engagement Coordinator

Family Life – Transforming Lives for Stronger Communities

- Based in Moorabbin and Sandringham with work across other sites (mainly Bayside, Kingston and Port Phillip local areas).
- Enjoy flexible work options and a great team culture
- Part-time, permanent opportunity, 30.4 hours per week (0.8FTE)
- SCHADS Award, Level 5 position with generous Salary Packaging + Super

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.

The Opportunity

Join Family Life as our Volunteer Engagement Coordinator and help make a real difference in the community We’re looking for a passionate individual to support our growing network of Op Shops across the Bayside, Kingston and Port Phillip regions. This permanent part-time role (4 days a week) is based at our Moorabbin Distribution Centre, with regular visits to our 10 Op Shop locations across the region, and occasional work at our Sandringham and Frankston offices.

As Volunteer Engagement Coordinator, you’ll be instrumental in recruiting, training, and engaging volunteers who are vital to our mission of fostering social connection and community cohesion. Working closely with the local Social Enterprise team, you’ll help create a safe, dynamic, and fulfilling volunteer experience. You’ll also play a key role in driving the growth of our volunteer program by building strong relationships with stakeholders, implementing innovative initiatives, and managing the full volunteer life cycle with the help of Salesforce.

Reporting to the Volunteer Engagement Lead and working within a supportive team, you’ll contribute to the success of our volunteer strategy while making a meaningful impact in the lives of others. If you’re passionate about community, love engaging with people, and want to be part of something bigger, we’d love to hear from you

Key Responsibility Areas

- Coordinating recruitment and onboarding including advertising, interviewing, screening and training.
- Maintaining regular communication with volunteers through check-ins and ongoing engagement.
- Delivering volunteer inductions and training sessions.
- Building and maintaining relationships with key stakeholders.
- Collaborating with internal stakeholders, especially Social Enterprise staff, to ensure effective engagement and communication.
- Assisting volunteer supervisors with local engagement and providing guidance on policies and procedures as needed.
- Developing partnerships with local referral pathways (e.g., councils, schools) to promote recruitment.
- Ensuring quality assurance of all volunteering activities and keeping documentation up to date.
- Maintaining accurate volunteer records in the Salesforce Volunteer Management system.
- Efficiently managing all administrative tasks related to volunteer management.
- Weekly attendance to sites to engage with volunteers and staff.
- Communicating with the team to support continuous improvement and participating in broader activities as required.
- Performing additional duties as needed to meet team and organisational objectives.

Our Ideal Candidate

You’re someone who thrives on connection, growth, and making a real difference in your community. As a natural relationship-builder, you’ll love working with volunteers and stakeholders, and you’re committed to ensuring a positive, engaging experience for everyone involved.
You’ll be highly organized and skilled at recruitment and onboarding, with a focus on volunteer engagement. Balancing varied demands with program activities is second nature to you, and you bring strong admin, IT, and reporting skills to the role. A reliable car, an energetic, enthusiastic and flexible approach, and a continuous improvement focus are key elements of success in the role. Above all, you have a passion for people, ensuring our volunteer experience is the best it can be.
A typical week in this role might involve visiting each Op Shop to connect with volunteers and staff, working with a Store Manager to resolve a volunteer issue, and spending time at a shop promoting volunteer recruitment to the public. You could be booking venues and organising catering for an upcoming training session, interviewing prospective volunteers, and guiding them through safety screening processes. You’ll also be managing volunteer applications and safety checks using Salesforce, attending team meetings (either in-person or online), and stopping by a community centre to collaborate on advertising initiatives. Each day brings new tasks and challenges, making this a dynamic and varied role where no two weeks are the same.

If this sounds like you, we can’t wait to hear from you

Who We Are

At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. Our vision is to work with clients and partners to create capable communities, strong families and thriving children.

We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.

Working at Family Life is more than just a job. It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.

Additionally, you will have access to:

- Flexible work options and a great team culture
- Salary packaging (receive up to an extra $18,500 in tax-free pay per year)
- Additional Paid Leave for End of Year Closedown
- Purchased Annual Leave Scheme
- Employee Assistance Program, a free and confidential counselling service for employees

Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal.

We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out

For further information regarding the position please contact
Alida Williams, Director Strategy, Innovation & Engagement on (03) 8599 5433.

Our Commitment

Belong, Learn and Grow With Us as We Support Families and Build Stronger Communities

Our Employee Value Proposition (EVP) represents the unique benefits, experiences and opportunities that define what it means to work at Family Life. It reflects our commitment to fostering an environment where every team member feels valued, engaged and inspired to thrive.

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.

Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.

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