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[Apply Now] Client Services Scheduler

4 weeks ago

Newcastle, Australia Right at Home Full time

Welcome to Right at Home’s
Job Opportunities

The Right at Home Mission and Values

Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients’ different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration, and integrity.

Benefits of Becoming a Right at Home Caregiver

The foundation of becoming a successful Right at Home care worker is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility, work security, and a sense of belonging to a local and national team. We value and support your contribution and focus on your career development with mentoring by experienced nurses and care managers, ongoing training, and continuous support through care manager supervision. Benefits include competitive pay, career development opportunities, a reward and recognition program, and access to our world-class team connection portal, ‘Right About You’, which includes wellbeing and discounts programs.

Right About You

Right About You is our employee communication, recognition, wellbeing, benefits, and discounts program. It connects, recognizes, and supports Right at Home staff wherever we work. The program embodies our Values and Culture using eCards to recognize employees and peers for their excellent work. It also helps caregivers save money daily with discounts at over 400 Australian and international retailers, which can be combined with ongoing sales and promotions, offering savings on groceries, petrol, clothing, entertainment, gadgets, appliances, travel, and more.

Caregivers can also access tips and resources on maintaining a healthy balance in life via our wellbeing portal, featuring videos, recipes, articles, tools, and tips on physical, financial, and mental wellbeing. They can stay connected with local office teams through our news stream or send a ‘high five’ to colleagues.

As part of Right at Home’s RightPeople, Right About You supports every aspect of our caregivers’ wellbeing and professional growth.

Right at Home is Australia’s leading quality home care provider, caring for seniors, adults with disabilities, and those recovering from hospital stays. We offer careers from Certificate III Companion Care Level Caregivers to Registered Nurses providing complex medical support. During these challenging times, we aim to support your career and enable you to serve the community with the right training and support, making a real difference while growing personally and professionally. Our mission of ‘improving the quality of life for those we serve’ becomes your mission too.

Search and Apply Now

If our values resonate with you and you want to experience the benefits of working with us, don’t wait. Search for a job near you by clicking the search button below, selecting your state, a nearby Right at Home Office, or a job category.

Search Current Positions

Note: This job can no longer be applied for.

Are you experienced in customer service, compassionate, and seeking a role where you can make a difference?

The Client Services Scheduler is responsible for coordinating the rostering of care for our Aged and Disability clients, including scheduling carers and maintaining related systems and processes. This role also manages inside sales inquiries and develops relationships with clients and their families.

Your responsibilities will include:

- Handling information requests, feedback, and inquiries from aged and disabled clients and their families daily
- Serving as a liaison between referral sources, families, carers, and care managers
- Providing empathetic, friendly, and patient contact to build rapport, trust, and confidence in Right at Home
- Educating clients and families about available services and the benefits of care plans
- Implementing and maintaining systems for caregivers, nurses, and other care professionals
- Maintaining records and documentation according to quality standards and organizational policies

Qualifications

To succeed in this role, you will need:

- Strong organizational, problem-solving, and time-management skills
- Excellent verbal and written communication skills
- Proficiency in computing
- Willingness to obtain an Australian National Police Check & Working with Children Check
- Willingness to obtain First Aid & CPR certification
- A full driver’s license and reliable, registered vehicle
- The right to work in Australia

Preferred Skills

- Understanding of the Aged Care and Disability systems
- Experience supporting staff

What We Offer:

- A flexible, inclusive environment committed to work-life balance
- Employee benefits and competitive salary packages
- Opportunities for training and development

If interested, apply now to join our team at our Erina office.

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