IVR Developer

7 days ago

Council of the City of Sydney, Australia FinXL Full time

IVR Developer - Conversational AI Specialist (Contract) Leading Telco client (consulting through FinXL) FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. FinXL is seeking an IVR Developer - Conversational AI Specialist (Contract) to join our consulting team and be deployed with a leading Telco client on a key transformation engagement. "Must be an Australian Citizen" Responsibilities - Design, develop, and deploy robust IVR systems with intuitive, human-centered Voice User Interface (VUI) capabilities. - Implement solutions for Voice Biometrics and build intent tags to ensure accurate, customer-driven interactions. - Implement end-to-end call flows, including deep API integration and robust reporting principles. - Produce technical design documentation and contribute to the execution of test cases for IVR development. Key Skills & Experience - Strong understanding and proven experience in NLU interaction design and implementation. - Experience in Voice Biometrics application design and implementation. - Proficiency in IVR development and Customer Experience (CX) methodologies. - Experience with Text-to-Speech (TTS) and IVR application testing. - Detailed knowledge of the full software engineering life cycle (planning, scoping, development, and handover). - Ability to communicate effectively with both business stakeholders and engineering teams. - Familiarity with major Contact Centre environments (e.g., Genesys, Cisco, Nuance, NICE). Why Join FinXL? - Lead advanced Conversational AI and NLU initiatives. - Work on a high-profile, complex government transformation project. - Long-term contract with a leading client through FinXL. Next Steps If you would like to apply for this opportunity, please submit your CV via SEEK. Please note that due to the volume of responses, only shortlisted consultants will be contacted. #J-18808-Ljbffr

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