Retail Store Manager

About Sussan

For more than 80 years, Sussan has been celebrating the spirit of Australian women, curating elegant, contemporary pieces that they love to wear, whether at work or play.

At Sussan, we strive to balance fashion with responsibility, always aiming to improve and find better ways to create the clothes that Australian women love. As part of The Sussan Group, we're proud to be a Certified B Corporation™. This certification independently verifies that the Sussan Group meets high standards of performance, accountability, and transparency. This shows that we are a leader, with a future focus and we’re passionate about bringing our team with us on the journey. Together, we’re committed to the change that women want to see.

About the Role

As a Store Manager at Sussan Hornsby, you’ll play a pivotal role in achieving sales targets, managing daily operations and delivering exceptional customer experiences. You’ll lead by example, mentor and coach your team and ensure operational excellence across stock management, visual merchandising and compliance.

If you thrive in a fast-paced environment, possess strong leadership skills and have a customer-first mindset, this is your chance to make a real impact

Role Responsibilities

- Lead, mentor, and develop a high-performing store team to achieve sales targets and deliver exceptional customer experiences.

- Oversee and implement effective stock management practices and execute visual merchandising standards that align with the brand's direction.

- Manage all store administrative tasks, including payroll, banking, and creating efficient rosters.

- Recruit, onboard, and train team members while cultivating a positive and supportive work environment.

- Handle customer complaints and inquiries, ensuring excellent service and building lasting customer relationships.

- Maintain compliance with company policies and procedures to ensure smooth and efficient store operations.

Why work for Sussan?

At Sussan we believe in creating a supportive and nurturing workplace that puts women and their needs first. Our team members are passionate about fashion, and we're committed to fostering an environment where our team can thrive. Here’s why you should choose a career at Sussan:

- Join a Certified B Corporation and become a team member of a vibrant, purpose-driven workplace that values both innovation and impact.

- Opportunities for all team members to be involved in our impact initiatives, including our Reconciliation Action Plan (RAP)

- Participate in our long-standing community partnership program with Breast Cancer Network Australia (BCNA)

- Join a supportive team that values creativity, diversity, growth, and, most importantly, future thinking.

Benefits

- Work life balance with a 3-day weekend on a fortnightly, full-time, rotating roster and no Sunday shifts.

- Our comprehensive online learning program followed by in-store training with your Business Manager.

- Access to Management Development Programs for fantastic career pathways to the Sussan Group business.

- Wellness Leave – 2 additional paid days of leave per year to focus on your health and wellbeing.

- Generous 50% team member discount on Sussan product.

- Opportunity to achieve monthly and seasonal bonuses.

- Discounted private health insurance through Medibank Private.

If this opportunity aligns with your skills and aspirations, we would love to connect with you.

The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.

Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.

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