Export Sea Freight Operator

Join a Leading Australian-Owned Freight Forwarder on Brisbane’s Northside

Are you a professional in export sea freight operations with 2-10 years experience seeking your next career move? Do you value working within a relaxed and supportive team while being part of a well-established, Australian-owned company? If so, the position of Export Sea Freight Operator at Eagle Farm, within a respected freight forwarding firm on Brisbane’s northside, could be your ideal next step.

About The Company

Our client is a reputable, Australian owned and operated freight forwarding company situated on the northside of Brisbane. With a long-standing commitment to excellence, the company prides itself on delivering high-quality service while fostering a workplace culture that is both innovative and supportive. The team works collaboratively to achieve operational excellence, ensuring that both clients and staff are valued and well-supported. As they continue to expand, they are seeking an Export Operator to join their experienced team.

Role Overview: Export Sea Freight Operator

As an Export Sea Freight Operator, you will take ownership of the entire export process, acting as a crucial link between the client, shipping lines, carriers, and international partners. The role combines high-level customer service, compliance, and the technical aspects of documentation and logistics. You’ll thrive in a dynamic environment where attention to detail, communication, and organisational skills are paramount. This is a position where your expertise will directly impact client satisfaction and the continued success of the business.

Duties

In this multifaceted role, you will be responsible for managing end-to-end export sea freight operations. Your duties will include, but are not limited to:

- Client and Shipment Communications: Serve as the primary point of contact for clients regarding their export shipments, ensuring clear and timely communication at every stage.
- Regulatory Compliance: Ensure strict adherence to local and international regulatory requirements, maintaining compliance throughout all export processes.
- Shipping Documentation: Prepare, review, and complete all required shipping documents with accuracy and thoroughness, including commercial invoices, packing lists, packing declarations, and Dangerous Goods Certificates.
- Tracking Shipments: Monitor and track all shipments, including transshipments, providing clients with updates and resolving any issues that may arise during transit.
- Customer Service: Deliver a high level of customer service, addressing client needs, queries, and special requests promptly and professionally.
- Liaison with International Agents: Communicate and coordinate with overseas agents, suppliers, and consignees to facilitate smooth and efficient shipments.
- Cartage Coordination: Organise and coordinate the transport of goods for Less-than-Container Load (LCL), Full Container Load (FCL), and Freight All Kinds (FAK) shipments.
- Invoicing: Manage and process invoicing for shipments, ensuring accuracy and timely completion for both clients and internal records.
- Document Receipt: Confirm receipt of original House Bill of Lading (HBL) from consignees, along with all supporting documentation required for customs and compliance.
- Ad Hoc Duties: Undertake additional tasks and responsibilities as assigned by the Branch Manager to support the team and business objectives.

About You: Skills and Experience

Role

The ideal candidate for this role is an experienced export sea freight operator with a strong focus on customer service and compliance. Your background should include:

- Export Sea Freight Operations Experience: Demonstrated track record in managing export sea freight processes, with an understanding of the logistical and regulatory landscape.
- Exceptional Customer Service: A customer-centric approach and the ability to build rapport with clients, agents, and partners.
- High-Level Communication Skills: Excellent verbal and written communication abilities, enabling you to convey information clearly and effectively to a diverse range of stakeholders.
- Autonomy and Teamwork: Comfortable working independently and collaboratively, managing your responsibilities while supporting team goals.
- Documentation Expertise: Experience in preparing, processing, and completing all types of shipping documents with an emphasis on accuracy and compliance.
- Software Proficiency: Familiarity with CargoWise or similar freight forwarding systems is highly advantageous.

Why Join This Team?

This position offers a range of benefits for the successful candidate, including:

- Competitive Salary: Remuneration will reflect your experience and commitment, ensuring you are rewarded for your contribution.
- Career Advancement: Opportunities to grow and progress within an industry-leading Australian company, with potential for expanded responsibilities and further development.
- Supportive Work Culture: Become part of a company that innovates and promotes a friendly, collaborative atmosphere.
- Australian Owned and Operated: Work for a business that understands the local market and is invested in the success of its people and clients.

What You Will Bring to the Role

Success In This Role Will Require You To Demonstrate

- An unwavering commitment to delivering exceptional service and results for clients.
- An organised and methodical approach to managing multiple shipments and priorities simultaneously.
- A proactive mindset, anticipating issues before they arise and providing effective solutions when they do.
- The ability to maintain composure and professionalism under pressure, ensuring that deadlines are met and clients are kept informed.

If you are ready to take the next step in your freight forwarding career and join a company that truly values its employees, we encourage you to apply for this exciting opportunity. To apply online, please click on the appropriate link provided in the job advertisement.

Alternatively, for a confidential discussion about the role and your suitability, please contact Shane Cuschieri at 0458888669.
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