Service Technician

3 weeks ago

Melbourne, Australia Spitwater Australia Full time

As a Service Technician at Spitwater, you will be responsible for the installation, maintenance, and repair of high-pressure water cleaners and other industrial cleaning equipment. We have opportunities for Field Technicians (travel to customer sites) and Workshop Technicians (based at Scoresby facility).

Responsibilities

- Travel to customer sites to install, maintain, and repair industrial cleaning equipment (Field Technicians).

- Provide on-site technical support and training to customers and distributors (Field Technicians).

- Diagnose and troubleshoot equipment issues in the field, ensuring minimal downtime for clients (Field Technicians).

- Perform repairs, maintenance, and modifications on equipment within our Scoresby workshop.

- Assist in preparing and testing equipment before it is dispatched to customers.

- Work closely with the team to manage workshop operations and maintain inventory.

Common Responsibilities

- Provide expert technical advice to customers and distributors on the proper use and maintenance of equipment.

- Prepare service documentation, including invoices, quotes, and maintenance records.

- Collect and analyse data related to service activities to drive continuous improvement.

- Ensure all work is completed in compliance with safety standards and company policies.

- Collaborate with team members to achieve service goals and deliver outstanding customer satisfaction.

What We are Looking For

- Experience:

- 5-10 years of experience as a Service Technician, preferably with small machinery or industrial equipment.

- Specific experience with high-pressure water cleaners is highly advantageous.

- Qualifications:

- Technical or trade qualifications in mechanical or electrical fields.

- Preferred: Restricted electrical work license or equivalent certification.

- Preferred – Forklift Licence

- Skills:

- Strong mechanical and troubleshooting skills.

- Excellent communication abilities for interacting with customers and team members.

- Proficiency in using digital tools for documentation and reporting.

- Attributes:

- A strong commitment to customer service excellence.

- Ability to work independently in the field or collaboratively in a workshop environment.

- High attention to detail and a commitment to safety.

Why Join Spitwater

- Competitive Remuneration: Attractive salary package, with opportunities for performance-based bonuses.

- Career Growth: Opportunities for professional development and career advancement within the company.

- Variety in Work: Choose between the flexibility of a field role or the consistency of a workshop position.

- Supportive Environment: Be part of a team that values safety, innovation, and customer satisfaction.

- Company Perks: A company vehicle for business use may be provided for Field Technicians. A mobile phone may also be provided.

If you’re ready to get hands-on with Australia’s toughest cleaning equipment, we’d love to hear from you.

Apply via Seek

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