ICT Change Analyst

3 weeks ago

Canberra, Australia Remote Pty Full time

Remote is seeking ICT Change Analysts to support Technology Services Branch in the uplift of IT service management in ASD. The successful candidates will work across ASD in a support and compliance capacity to assure the provision of effective ICT change and resilient enterprise ICT services. (LH-04479)

Role Description

Key duties and responsibilities

- Coordinates with stakeholders to advise on complex change requests
- Reviews change requests to appraise process compliance and application of decision rights
- Analyses and reports change activities to identify risk and performance trends
- Actively supports the operation of Change Advisory Boards
- Effectively coordinates and communicates change advice to stakeholders
- Identifies, evaluates and implements continual improvement initiatives
- Demonstrated ability to support an enterprise-level ICT Change Management process.
- Demonstrated experience in ICT Change Management policy and process compliance.
- Demonstrated experience in the analysis and reporting of ICT Change Management process performance.
- Demonstrated experience in managing stakeholder relationships and communicating ICT change-related advice.
- Demonstrated ability to drive adoption of ICT Change Management tools and techniques.
- Demonstrated ability to continually improve ICT change Policy, Process and Procedure.
- Demonstrated experience supporting or leading the operation of Change Advisory Boards (CABs).
- Demonstrated experience managing or performing service desk functions.

Remote provides management services and technical ICT solutions to clients across Australia.

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