Student Services Officer
4 weeks ago
The Student Services Officer is responsible for the day-to-day delivery of student services, ensuring an excellent student experience across the lifecycle—from enrolment and orientation through to graduation. This front-facing role supports academic success and student satisfaction by coordinating support processes, maintaining accurate records, and collaborating closely with various teams to uphold compliance and service excellence.
Key Responsibilities include:
1. Student Services Enhancement
- Engage and support students with advice, demonstrating understanding and commitment to diversity.
- Organise and facilitate student orientation programs to ensure a smooth transition for new students.
- Coordinate academic and counselling referrals to support course progression according to academic requirements.
- Assist in logistics for graduation ceremonies, certificate issuance, and communicate event details to students in line with academic policies.
2. Communication and Team Collaboration
- Maintain effective communication with students, academic staff, and internal teams to support collaboration.
- Foster an inclusive culture of excellence and continuous improvement within student services.
- Work with departments to streamline unit enrolments, result processing, and student communications, focusing on student needs and compliance.
- Respond to JIRA tickets and email enquiries, providing accurate responses or directing queries appropriately.
- Handle incoming calls and greet visitors, offering guidance and support.
3. Data Management and Administration
- Maintain accurate student records in management systems, ensuring data integrity, compliance, and privacy.
- Support enrolments, timetable adjustments, results, fees, and unit sequencing queries.
- Communicate course progress and initiate interventions as needed.
- Work with academic departments for results and documentation issuance, ensuring accuracy and timeliness.
- Collect and analyse student feedback to inform service improvements.
- Process re-enrolments, manual enrolments, and assessments within deadlines.
- Register students on intake and monitor compliance with orientation activities.
- Manage invoicing processes at enrolment.
Candidate Requirements:
- Experience in administration or student services, preferably in education.
- Proficiency in student information systems (e.g., RTO Manager, CRM) and Microsoft Office.
- Strong organisational skills and ability to manage priorities under deadlines.
- Excellent communication skills, both verbal and written.
- Customer-focused mindset, committed to high-quality service.
- Attention to detail, with understanding of compliance and data management.
- Ability to collaborate effectively and interact confidently with stakeholders.
Desirable:
- Experience with JIRA and academic administrative processes.
- Experience in orientation delivery and graduation logistics.
- Knowledge of the Australian education system and standards (e.g., TEQSA, ASQA).
Why work with us
- Opportunities for growth within the organization.
- $1,500 professional development allowance.
- Supportive team of student-centric professionals.
- Flexibility to work from home during non-teaching hours (for academic staff).
- Be part of a fast-growing, agile organization.
- Part of UP Education group – a leading education provider: https://www.up.education/
Join the Acknowledge Education Team: Igniting Potential, Fostering Growth
Acknowledge Education is a leading provider with campuses across Australia, offering courses in health, community services, social work, business, civil construction, and hospitality. With 139 years in education, we remain committed to being a relevant and innovative leader in the industry.
We celebrate the unique aspirations of every student. From a language school in Victoria, we've grown into a national leader with campuses in Melbourne, Sydney, Perth, and Brisbane, educating over 6,000 students annually.
Learn more at https://www.acknowledgeeducation.edu.au/about-us/
To Apply: If you possess the necessary skills and experience, please apply
We value diversity and encourage applications from individuals of all backgrounds to reflect our student community.
We are an equal opportunity employer. We are committed to an inclusive work environment and fair interview process.
#J-18808-Ljbffr
-
Student Services Officer
4 days ago
Perth, Western Australia INTO University Partnerships Full timeStudent Services Officer (Engagement and Wellbeing)Location: UWA College, Crawley Campus (The University of Western Australia)Salary: Band B (dependent on skills and experience)Type: Permanent, Full-timeUWA College is seeking a dedicated and professional Student Services Officer to join our Student Services team. This is a student-facing role at the heart of...
-
Student Services Officer
5 days ago
Perth, Western Australia INTO University Partnerships Full timeStudent Services Officer (Engagement and Wellbeing)Location: UWA College, Crawley Campus (The University of Western Australia)Salary: Band B (dependent on skills and experience)Type: Permanent, Full-timeUWA College is seeking a dedicated and professional Student Services Officer to join our Student Services team. This is a student-facing role at the heart of...
-
Student Services Officer
3 weeks ago
Perth, Western Australia UP Education Full timeAbout the RoleThe Student Services Officer is responsible for the day-to-day delivery of student services, ensuring an excellent student experience across the lifecycle—from enrolment and orientation through to graduation. This role supports academic success and student satisfaction by coordinating support processes, maintaining accurate records, and...
-
Student Services Officer
3 weeks ago
Perth, Western Australia UP Education Full timeAbout the RoleThe Student Services Officer is responsible for the day-to-day delivery of student services, ensuring an excellent student experience across the lifecycle—from enrolment and orientation through to graduation. This role supports academic success and student satisfaction by coordinating support processes, maintaining accurate records, and...
-
Student Services Officer
4 weeks ago
Perth, Western Australia University Partnerships Full timeAbout the RoleThe Student Services Officer is responsible for the day-to-day delivery of student services, ensuring an excellent student experience across the lifecycle—from enrolment and orientation through to graduation. This front-facing role supports academic success and student satisfaction by coordinating support processes, maintaining accurate...
-
Student Services Officer
4 weeks ago
Perth, Western Australia Amana Living Full timeAbout the RoleIn this dynamic position, you'll be the first point of contact for prospective students, providing guidance on enrolment processes, course options, and student services. You will play a key role in creating a positive and engaging experience for students from their first interaction through to enrolment.Key Responsibilities- Provide...
-
Student Services Officer
4 weeks ago
Perth, Western Australia Acknowledge Education Full timeAbout The RoleThe Student Services Officer is responsible for the day-to-day delivery of student services, ensuring an excellent student experience across the lifecycle—from enrolment and orientation through to graduation. This front-facing role supports academic success and student satisfaction by coordinating support processes, maintaining accurate...
-
Student Services Officer
4 weeks ago
Perth, Western Australia Acknowledge Education Full timeAbout The RoleThe Student Services Officer is responsible for the day-to-day delivery of student services, ensuring an excellent student experience across the lifecycle—from enrolment and orientation through to graduation. This front-facing role supports academic success and student satisfaction by coordinating support processes, maintaining accurate...
-
Student Services Officer
4 weeks ago
Perth, Western Australia Amana Living Full timeAbout The RoleIn this dynamic position, you'll be the first point of contact for prospective students, providing guidance on enrolment processes, course options, and student services. You will play a key role in creating a positive and engaging experience for students from their first interaction through to enrolment.Key ResponsibilitiesProvide high-quality...
-
Student Services Officer
4 weeks ago
Perth, Western Australia Amana Living Full timeAbout The RoleIn this dynamic position, you'll be the first point of contact for prospective students, providing guidance on enrolment processes, course options, and student services. You will play a key role in creating a positive and engaging experience for students from their first interaction through to enrolment.Key ResponsibilitiesProvide high-quality...