Student Services Officer

3 weeks ago


Perth, Western Australia UP Education Full time

About the Role

The Student Services Officer is responsible for the day-to-day delivery of student services, ensuring an excellent student experience across the lifecycle—from enrolment and orientation through to graduation. This role supports academic success and student satisfaction by coordinating support processes, maintaining accurate records, and collaborating with various teams to ensure compliance and service excellence.

Key Responsibilities include:

1. Student Services Enhancement

  • Engage with and support student advice, demonstrating understanding and commitment to diversity.
  • Organise and facilitate student orientation programs to ensure a smooth transition for new students.
  • Coordinate academic and counselling referrals to support course progression in line with academic requirements.
  • Assist in logistics for graduation ceremonies, certificate issuance, and communicate event details to students, adhering to academic policies.

2. Communication and Team Collaboration

  • Maintain effective communication with students, academic staff, and internal teams to support collaboration and productivity.
  • Foster an inclusive culture of excellence and continuous improvement within student services through a positive and proactive attitude.
  • Work with departments to streamline enrolments, result processing, and student communications with a student-centric and compliance-focused approach.
  • Respond to JIRA tickets and email enquiries related to student services.
  • Manage incoming telephone calls, providing accurate responses or redirecting queries promptly.
  • Greet visitors and offer guidance and support upon arrival.

3. Data Management and Administration

  • Maintain accurate student records in management systems, ensuring data integrity, compliance, and privacy.
  • Follow up on special enrolments, timetable adjustments, results, fees, and unit sequencing queries.
  • Communicate course progress and initiate interventions as needed.
  • Collaborate with academic departments for the issuance of results and official documentation, ensuring accuracy and timeliness.
  • Administer student feedback collection and support analysis for service improvements.
  • Process re-enrolments, manual enrolments, and manage results and moderation within required timeframes.
  • Register students on intake and monitor compliance with orientation activities.
  • Manage student invoicing at enrolment.

Candidate Requirements:

  • Experience in administration or student services, preferably within the education sector.
  • Proficiency in student information systems (e.g., RTO Manager, CRM) and Microsoft Office.
  • Strong organisational skills and ability to manage competing priorities under tight deadlines.
  • Excellent interpersonal, verbal, and written communication skills.
  • A customer-first approach, committed to high-quality service and support.
  • Attention to detail, with an understanding of compliance, records management, and data integrity.
  • Ability to collaborate effectively in a team and interact confidently with stakeholders at all levels.

Desirable:

  • Familiarity with JIRA and academic administrative processes.
  • Experience in orientation program delivery and graduation logistics.
  • Understanding of the Australian education system and standards such as TEQSA and ASQA.

Why work with us

  • Opportunities for growth within the organization
  • $1,500 professional development allowance
  • Supportive, student-centric team of professionals
  • Flexibility to work from home during non-teaching hours (for academic staff)
  • Part of a fast-growing, agile organization
  • Part of UP Education group – a leading education provider: https://www.up.education/

Join the Acknowledge Education Team: Igniting Potential, Fostering Growth

Acknowledge Education is a leading provider with campuses across Australia, offering courses in health, community services, social work, business, civil construction, and hospitality. With a 139-year history, we remain committed to being a challenging, relevant, and creative leader in education.

We celebrate the diverse aspirations of our students. Starting as an English language school in Victoria, we have grown into a national institution with campuses in Melbourne, Sydney, Perth, and Brisbane, educating over 6,000 students annually.

Learn more at https://www.acknowledgeeducation.edu.au/about-us/

To Apply: If you possess the necessary skills and experience, please apply

We value diversity and encourage applications from individuals of all identities and perspectives to ensure our team reflects our student body.

We are an equal opportunity employer. We promote a fair and inclusive work environment and celebrate diversity.

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